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Customer retention Stories

Australian Stories

Customer retention stories

Returns policy drives Australian fashion shoppers away
Digital Transformation

Returns policy drives Australian fashion shoppers away

More than half of Australian online fashion shoppers have walked away over returns terms, underscoring a costly retention risk for retailers.

By Raphael Veloso • 4 min read • Last month

Global Stories

Customer retention stories

Fastly named Leader in IDC MarketScape WAAP assessment
Cloud Security

Fastly named Leader in IDC MarketScape WAAP assessment

The recognition may help Fastly win business as firms seek to curb bot traffic, API abuse and fragmented defences across online services.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AI pricing puts software firms under margin pressure
Software-as-a-Service

AI pricing puts software firms under margin pressure

Margins are already being squeezed as 41% of software vendors say AI delivery costs are eroding profits and customers resist unpredictable bills.

By Karen Joy Bacudo • 5 min read • Last week
AI could help cleaners spot at-risk contracts early
Data Analytics

AI could help cleaners spot at-risk contracts early

Early warnings from routine site data could help cleaning firms intervene before service lapses turn into lost contracts.

By Sofiah Nichole Salivio • 4 min read • Last week
Amperity launches Pér AI agent for marketing workflows
Customer Relationship Management

Amperity launches Pér AI agent for marketing workflows

The tool aims to cut delays between analysis and campaign action, letting marketers approve AI-suggested steps inside existing systems.

By Mara Sugue • 4 min read • Last week
UST: Businesses must rethink how AI returns are measured
Digital Transformation

UST: Businesses must rethink how AI returns are measured

Australian firms risk spending increasing resources on AI pilots that ultimately fail to prove gains in revenue, efficiency or customer service.

By David Shilovsky • 5 min read • This month
Morrisons boosts loyalty sales with Eagle Eye revamp
Amazon

Morrisons boosts loyalty sales with Eagle Eye revamp

The revamped More Card scheme has helped Morrisons lift loyalty-linked sales from 47% to 65% in 18 months, as it adds real-time offers.

By Joseph Gabriel Lagonsin • 4 min read • This month
Failed cross-border payments cost banks USD $2.2 million
Risk & Compliance

Failed cross-border payments cost banks USD $2.2 million

For a bank handling 10,000 cross-border payments a day, failed transactions can drain about USD $2.2 million a year and drive customers away.

By Karen Joy Bacudo • 4 min read • This month
Australian shoppers quit brands over returns policies
eCommerce

Australian shoppers quit brands over returns policies

A survey found 55% of Australian shoppers have walked away from fashion buys over return terms, exposing a gap retailers may be underestimating.

By Raphael Veloso • 4 min read • This month
Engage2Excel expands StorONE storage platform to 1PB
Data Protection

Engage2Excel expands StorONE storage platform to 1PB

The move could help the workforce solutions provider stretch existing flash capacity across production, backup and disaster recovery as data grows.

By Mara Sugue • 3 min read • This month
Gainsight links Salesforce Agentforce & Slack to data
Software-as-a-Service

Gainsight links Salesforce Agentforce & Slack to data

Sales and customer success teams can now see renewal risks and expansion signals in Slack and Salesforce without switching systems.

By Mara Sugue • 4 min read • This month
Teciem names new chief technology & customer officers
Software-as-a-Service

Teciem names new chief technology & customer officers

Banks seeking faster system upgrades may benefit as Teciem adds two senior executives to steer technology and customer delivery.

By Sofiah Nichole Salivio • 4 min read • This month
Bitget launches reward scheme after security incident
Risk & Compliance

Bitget launches reward scheme after security incident

User balances remain intact as Bitget ties payouts to trading activity after a September 24 security incident, with rewards paid in USDT.

By Karen Joy Bacudo • 3 min read • Last month
U.S. Bank names Jessica Alba for new business cards
Financial Systems

U.S. Bank names Jessica Alba for new business cards

Small businesses could gain richer cash-back rewards and expense tools, as the bank enters a crowded market for cards tied to deposits and controls.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Customer retention stories

Connext Global says vacant roles cost USD $14,700 a month
Human Capital Management

Connext Global says vacant roles cost USD $14,700 a month

Vacancies are draining staff and customers, with employers saying an unfilled critical role costs USD $14,700 a month, a survey found.

By Karen Joy Bacudo • 4 min read • Last week
Generative AI lifts Canadian holiday email orders fourfold
Personalisation

Generative AI lifts Canadian holiday email orders fourfold

Canadian marketers saw generative AI emails deliver four times the order and conversion rates over the holiday peak, according to Mailchimp data.

By Raphael Veloso • 3 min read • This month
Brite launches Pay by Bank in UK after FCA licence
Fintech

Brite launches Pay by Bank in UK after FCA licence

UK merchants can now offer bank-based checkout across 27 European markets, as Brite enters one of the region's most mature open banking hubs.

By Karen Joy Bacudo • 4 min read • Last month