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Ui Ai launches Amica digital employee for customer service
Software-as-a-Service

Ui Ai launches Amica digital employee for customer service

Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
RaveDAO partners 808 Festival for Bangkok 2026 edition
Crypto

RaveDAO partners 808 Festival for Bangkok 2026 edition

Fans at 808 Festival's Bangkok return will get on-chain tickets, digital receipts and loyalty perks as RaveDAO deepens its live events push.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Max Factory doubles customer base with Vonage messaging
Digital Transformation

Max Factory doubles customer base with Vonage messaging

Paper flyers gave way to targeted WhatsApp, RCS and SMS campaigns, helping the Italian retailer lift its active customer base by 100% in a year.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Midnite launches Pay by Bank for instant UK payouts
Fintech

Midnite launches Pay by Bank for instant UK payouts

UK bettors can now move funds in and out of Midnite in a few taps, as the operator adds instant bank payments through TrueLayer.

By Karen Joy Bacudo • 4 min read • 2 days ago
NETSCOUT expands DDoS defence to stop attacks at source
Network Security

NETSCOUT expands DDoS defence to stop attacks at source

Service providers could cut disruption and transit costs as infected routers and cameras are blocked from launching botnet attacks on the internet.

By Mark Tarre • 4 min read • 2 days ago
returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
WP Engine opens Smart Search AI to all WordPress sites
Software-as-a-Service

WP Engine opens Smart Search AI to all WordPress sites

Search on WordPress sites could get sharper results as WP Engine widens its semantic tool beyond hosting customers, aiming to lift conversions.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Customer retention stories

RedSquid & Bango target TV subscriptions for operators
Software-as-a-Service

RedSquid & Bango target TV subscriptions for operators

Households could soon manage entertainment, gaming and fitness subscriptions on one TV bill as operators seek fresh revenue beyond connectivity.

By Mark Tarre • 4 min read • Yesterday
Personetics & Plaid team up to boost bank engagement
Fintech

Personetics & Plaid team up to boost bank engagement

Banks could keep customers on their own apps more easily as Personetics and Plaid combine account data to flag savings and debt moves.

By Karen Joy Bacudo • 5 min read • Yesterday
UK shoppers demand personalised rewards in loyalty schemes
Customer Relationship Management

UK shoppers demand personalised rewards in loyalty schemes

Retailers face pressure to make rewards more relevant, after a survey found 79% of UK shoppers want personalised loyalty offers and many feel no different.

By Karen Joy Bacudo • 4 min read • 2 days ago
Ecommpay warns failed subscriptions can cost SMEs 9%
Fintech

Ecommpay warns failed subscriptions can cost SMEs 9%

Failed card charges are putting subscription revenue at risk, with Ecommpay saying SMEs can lose 9% as customers cancel over payment friction.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Inlobo.ai aims to unify AI customer acquisition tools
Software-as-a-Service

Inlobo.ai aims to unify AI customer acquisition tools

Fragmented sales data is prompting businesses to seek unified AI tools that can cut lead leakage and speed up customer conversion.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
ClubManager launches New Zealand platform for clubs
Software-as-a-Service

ClubManager launches New Zealand platform for clubs

Independent clubs in New Zealand can now access local support as ClubManager targets operators seeking tighter admin and higher member retention.

By Mark Tarre • 3 min read • 4 days ago
Accenture Song finds Kiwi brands still failing promises
Digital Transformation

Accenture Song finds Kiwi brands still failing promises

A new survey suggests customer frustration is nudging more New Zealand shoppers towards AI tools, even as brands struggle to rebuild trust.

By Sean Mitchell • 5 min read • 4 days ago
Paymath targets SaaS firms with embedded payments push
Software-as-a-Service

Paymath targets SaaS firms with embedded payments push

SaaS providers could boost revenue and simplify billing as Paymath offers embedded payments support to firms using aggregator-based platforms.

By Karen Joy Bacudo • 3 min read • 4 days ago
Citi buys Kard to boost card rewards & commerce media
Data Protection

Citi buys Kard to boost card rewards & commerce media

The bank can now tailor card offers and merchant-funded rewards for 70 million US cardmembers as it builds out its commerce media push.

By Karen Joy Bacudo • 4 min read • Last week
APL FCU adds Spiral round-up saving & giving tools
Fintech

APL FCU adds Spiral round-up saving & giving tools

Members will be able to round up card purchases into savings or donations as APL FCU adds new tools to its digital banking service.

By Karen Joy Bacudo • 4 min read • Last week