Customer Success stories
Salesforce bakes Agentforce AI agents into SME CRM suites, promising faster sales, service and marketing work from a single platform.
Optimizely training programme sees 375 AI agents built in five days as waitlist tops 1,500 amid rising enterprise marketing demand.
Rackspace names two senior leaders to drive private cloud operations and international growth as it targets enterprise AI demand.
V2 AI has secured Databricks Silver Partner status, strengthening its credentials as it targets more data and AI work across Asia-Pacific.
Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.
New Relic names Masakiyo Furudate Group Vice President as it steps up Japan investment, adds a local data centre and expands AI tools.
New Relic has named Wendi Sturgis to its board as the observability software maker seeks sharper AI and international strategy oversight.
Gainsight names new finance, go-to-market and Marketing Chiefs as it gears up for AI-driven growth in customer success software.
Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.
Qualtrics crowns Act XM top Asia Pacific Japan partner as it launches inaugural global Partner of the Year Awards across five categories.
Alteryx relaunches its Academy with personalised AI learning paths and new credentials as demand for analytics upskilling accelerates.
Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
Legal AI specialist Harvey will open a Singapore office in June, deepening its APAC footprint and support for regional law firms and corporates.
SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.
Hapax expands beyond banks with AI platform that spots workplace bottlenecks and deploys task-specific workers, claiming 350 automations in beta.
Alation hands Rick Baker expanded COO role to unite sales and customer teams as it steps up global growth and AI-focused governance push.
CirrusHQ hires Matt Smith to drive UK sales growth as the AWS consultancy targets customers seeking stronger cloud security and resilience.
AI-native EU startups are shrinking dev teams and hiring seasoned engineers as AI generates most new code, Notion Capital research shows.
Swiss robotics firm ANYbotics appoints veteran industrial tech executive Thierry Obédé as Chief Revenue Officer to drive global growth.