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Customer Success Stories - Page 27

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Customer Success stories

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Customer Success stories

Nutanix named top vendor at Red Hat APAC Partner Awards
Hybrid Cloud

Nutanix named top vendor at Red Hat APAC Partner Awards

Nutanix has announced it has been named a Top Independent Software Vendor Partner in APAC and Japan as part of the Red Hat Asia Pacific Partner Awards 2022.

By Mitchell Hageman • 3 min read • Mon, 21st Nov 2022
What are the key trends that will shape the channel in 2023?
Software-as-a-Service

What are the key trends that will shape the channel in 2023?

Growing trends towards self-service and increasing demands for rapid delivery are causing many businesses to rethink the way they service their clients.

By Rob Spee • 4 min read • Thu, 17th Nov 2022
Versent appoints Jordan Greig as General Manager for New South Wales, Queensland & New Zealand
Cloud Services

Versent appoints Jordan Greig as General Manager for New South Wales, Queensland & New Zealand

Versent appoints Jordan Greig as GM for NSW, Queensland and New Zealand. He brings 15 years of professional services experience to the role.

By Zach Thompson • 2 min read • Fri, 11th Nov 2022
Freshworks launches collection of updates powered by AI
Customer Experience

Freshworks launches collection of updates powered by AI

Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.

By Catherine Knowles • 3 min read • Thu, 10th Nov 2022
Video: 10 Minute IT Jams - An update from Versent
Digital Transformation

Video: 10 Minute IT Jams - An update from Versent

TechDay's 10 Minute IT Jams interviews Dean Robinson, Managing Director for modern run at Versent, on their modern build and modern run engineering framework.

By Mitchell Hageman • 1 min read • Wed, 9th Nov 2022
blueAPACHE appoints James Bubbers as General Manager Experience
Customer Experience

blueAPACHE appoints James Bubbers as General Manager Experience

The company has launched a new experience business unit to support its scale for global growth and continuing effort to drive customer success.

By Zach Thompson • 2 min read • Fri, 4th Nov 2022
Freshworks integrates conversational AI in CX/CRM solutions
Customer Relationship Management

Freshworks integrates conversational AI in CX/CRM solutions

The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.

By Gaurav Sharma • 3 min read • Fri, 4th Nov 2022
Datacom becomes first VMware sovereign cloud provider for ANZ
Virtualisation

Datacom becomes first VMware sovereign cloud provider for ANZ

By working with VMware sovereign cloud providers like Datacom, customers can gain the benefits of data residency and additional control.

By Nadine Rogers • 3 min read • Wed, 2nd Nov 2022
Infor appoints Terry Smagh as Senior Vice President & General Manager for Asia Pacific & Japan
Software-as-a-Service

Infor appoints Terry Smagh as Senior Vice President & General Manager for Asia Pacific & Japan

Infor appoints seasoned expert Terry Smagh as Senior VP and GM for their Asia Pacific and Japan region, responsible for driving growth and customer success.

By Zach Thompson • 2 min read • Fri, 28th Oct 2022
HMD Global appoints Brenden Folitarik as APAC Country Manager
Unified Communications

HMD Global appoints Brenden Folitarik as APAC Country Manager

Brenden Folitarik appointed as Country Manager for Australia, New Zealand and Pacific Islands for Nokia's smartphone and audio portfolio.

By Zach Thompson • 2 min read • Fri, 28th Oct 2022
NICE receives top Gartner scores for Digital Customer Service Centre
Unified Communications

NICE receives top Gartner scores for Digital Customer Service Centre

NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.

By Catherine Knowles • 3 min read • Wed, 26th Oct 2022
Versent appoints Gavin Wilkie as Chief Financial Officer
Strategy

Versent appoints Gavin Wilkie as Chief Financial Officer

Versent appoints Gavin Wilkie as CFO, bringing over 20 years of experience, while Gabriele Famous joins the board as Non-Executive Director.

By Nadine Rogers • 2 min read • Fri, 21st Oct 2022
IGEL appoints Simon Townsend & Jason Mafera as CTO for EMEA & CTO for North America
Software-as-a-Service

IGEL appoints Simon Townsend & Jason Mafera as CTO for EMEA & CTO for North America

IGEL's Office of the CTO hires Simon Townsend as Field CTO for EMEA and Jason Mafera as Field CTO for North America to optimize customer experience.

By Nadine Rogers • 4 min read • Fri, 21st Oct 2022
SurgeX appoints Jeff Mackey as Sales Application Engineer
Education, Learning & Training

SurgeX appoints Jeff Mackey as Sales Application Engineer

SurgeX has appointed Jeff Mackey as Sales Application Engineer, using his 40 years' AV experience to support sales and customer success.

By Zach Thompson • 2 min read • Fri, 7th Oct 2022
Epsilon appoints Sungjoon Choi as Chief Financial Officer
Unified Communications

Epsilon appoints Sungjoon Choi as Chief Financial Officer

Epsilon appoints Sungjoon Choi as Chief Financial Officer, bringing over 20 years of industry and financial expertise to support global growth.

By Zach Thompson • 2 min read • Fri, 7th Oct 2022

Stories from Other Regions

Customer Success stories

Calabrio appoints Jim Davies as Chief Experience Officer
Customer Experience

Calabrio appoints Jim Davies as Chief Experience Officer

Former Gartner analyst Jim Davies becomes Calabrio's Chief Experience Officer, prioritizing customer-first contact center strategies and VoC insights.

By Zach Thompson • 2 min read • Fri, 11th Nov 2022
Extreme Networks appoints Stefan Compagnoni as Head of Channels & Inside Sales for South Asia
Education, Learning & Training

Extreme Networks appoints Stefan Compagnoni as Head of Channels & Inside Sales for South Asia

Stefan Compagnoni has been promoted to Head of Channels and Inside Sales for South Asia, responsible for enhancing the company's momentum in the region.

By Zach Thompson • 2 min read • Fri, 14th Oct 2022