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Customer Support Stories - Page 16

Australian Stories

Customer Support stories

Chaty links AI voice receptionist with ROLLER bookings
Digital Transformation

Chaty links AI voice receptionist with ROLLER bookings

Chaty links its AI voice receptionist to ROLLER, letting attractions take bookings, payments and manage calls automatically around the clock.

By Catherine Knowles • 3 min read • Mon, 2nd Mar 2026

Global Stories

Customer Support stories

Deskpro brings cloud & VPC help desks to AWS shopfront
Unified Communications

Deskpro brings cloud & VPC help desks to AWS shopfront

Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.

By Mark Tarre • 3 min read • Sat, 7th Mar 2026
iVisa launches B1/B2 support amid tighter US scrutiny
Risk & Compliance

iVisa launches B1/B2 support amid tighter US scrutiny

iVisa unveils B1/B2 visa support as the US tightens visitor scrutiny and pilots bonds of up to USD $15,000 for higher-risk applicants.

By Sofiah Nichole Salivio • 4 min read • Sat, 7th Mar 2026
AI agents and enterprise transformation: Turning hype into measurable value in 2026
Data Protection

AI agents and enterprise transformation: Turning hype into measurable value in 2026

In 2026, AI agents move from pilots to the enterprise core, forcing firms to prove measurable value under tight governance.

By Rasangi De Silva • 6 min read • Fri, 6th Mar 2026
Customer success is not support, it is stewardship
Digital Transformation

Customer success is not support, it is stewardship

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.

By Nidhi Suresh • 3 min read • Fri, 6th Mar 2026
High-stakes digital world: A Women's Day reflection on technology, resilience, and influence
DevOps

High-stakes digital world: A Women's Day reflection on technology, resilience, and influence

In a world where software outages can ground planes, women tech leaders are redefining resilience, responsibility and influence.

By Priya Jayaraman • 4 min read • Thu, 5th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Mid-market firms stall at pilot stage for agentic AI
DevOps

Mid-market firms stall at pilot stage for agentic AI

Most mid-market firms are stuck in pilot agentic AI trials as governance lags, even while 43% leapfrog directly into agent-based systems.

By Shannon Williams • 4 min read • Thu, 5th Mar 2026
ECI Software Solutions hires Jack Wood to drive AI push
Software-as-a-Service

ECI Software Solutions hires Jack Wood to drive AI push

ECI names Jack Wood chief technology officer to spearhead platform modernisation and embed secure, workflow-native AI across its products.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 4th Mar 2026
Beyond the dashboard: Why context and clarity are the future of customer experience
Digital Transformation

Beyond the dashboard: Why context and clarity are the future of customer experience

Customer experience is evolving from ticket-taking to strategic, context-rich advisory, where clear narratives turn raw data into real business value.

By Isabella Benzie • 3 min read • Wed, 4th Mar 2026
Satellite Connect Europe unveils MNO-first space network
Unified Communications

Satellite Connect Europe unveils MNO-first space network

Satellite Connect Europe launches MNO-first direct-to-device satellite network, offering EU-based access to AST SpaceMobile's LEO system.

By Sofiah Nichole Salivio • 4 min read • Sat, 28th Feb 2026
Linnworks report links retail growth to ops maturity
Software-as-a-Service

Linnworks report links retail growth to ops maturity

Linnworks report finds mid-market retail growth closely tied to operational maturity, automation, AI use and stronger multichannel logistics.

By Kaleah Salmon • 3 min read • Fri, 27th Feb 2026

Stories from Other Regions

Customer Support stories

DRA launches Chennai's first AI home sales assistant
Customer Relationship Management

DRA launches Chennai's first AI home sales assistant

DRA launches Chennai's first multi-lingual AI home sales assistant, giving buyers instant project details and scheduling site visits.

By Catherine Knowles • 4 min read • Mon, 9th Mar 2026
Hiswai launches Zuno AI chat to power smarter websites
Document Management

Hiswai launches Zuno AI chat to power smarter websites

Vancouver-based Hiswai has launched Zuno, an AI chat layer that turns corporate websites into conversational, data-rich customer hubs.

By Sean Mitchell • 4 min read • Sat, 7th Mar 2026
Women in transport tech: How diverse teams keep freight moving
Digital Transformation

Women in transport tech: How diverse teams keep freight moving

Women at MyTrucking are reshaping transport tech, blending empathy with efficiency to keep freight moving in smarter, more human ways.

By Sarah Macdonald • 3 min read • Fri, 6th Mar 2026
Mastercam Canada Brings In-House Solutions Into the Mastercam Family
Manufacturing

Mastercam Canada Brings In-House Solutions Into the Mastercam Family

Mastercam Canada absorbs long-time partner In-House Solutions, bringing sales, training and support for CAD/CAM users under direct control.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 6th Mar 2026
Video game cheat economy grows into USD $8.5bn giant
Software-as-a-Service

Video game cheat economy grows into USD $8.5bn giant

A growing underground market for video game cheats has swelled into a USD $8.5 billion industry, outstripping esports and Twitch revenues.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026