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Microsoft launches AI sales & service tools in Copilot
Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • This month
Scaling globally requires more than cloud capacity
Software-as-a-Service

Scaling globally requires more than cloud capacity

Tech firms risk costly expansion failures if they copy a global playbook without adapting products, payments and support to local markets.

By Miranda Guliashvili • 6 min read • This month
Airties acquires Aprecomm to expand in emerging markets
Software-as-a-Service

Airties acquires Aprecomm to expand in emerging markets

The combined software business will target faster-growing broadband operators in Asia-Pacific and South America, with closing due in 2026.

By Sofiah Nichole Salivio • 4 min read • This month
Esmo marks 25 years with Germany, China & Taiwan expansion
High Performance Computing

Esmo marks 25 years with Germany, China & Taiwan expansion

Long-standing chipmaker ties are set to deepen as the supplier adds manufacturing and support capacity across three key semiconductor hubs.

By Sofiah Nichole Salivio • 4 min read • This month
DevRev launches Enterprise-Bench for enterprise AI agents
Software-as-a-Service

DevRev launches Enterprise-Bench for enterprise AI agents

Businesses face a tougher test for AI agents as DevRev's new benchmark measures accuracy, cost and access controls in enterprise settings.

By Mark Tarre • 5 min read • This month
Most CX leaders see little AI impact, despite spend
Digital Transformation

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • This month
Powertec wins Nextivity APAC award for fourth year
Partner Programmes

Powertec wins Nextivity APAC award for fourth year

Demand for indoor mobile coverage is rising across Asia-Pacific as organisations seek more reliable communications inside large facilities.

By Sean Mitchell • 3 min read • This month
OpenAI launches GPT-Live for ChatGPT Voice globally
AI Ethics & Governance

OpenAI launches GPT-Live for ChatGPT Voice globally

ChatGPT users worldwide will get more natural spoken exchanges, as the new full-duplex system listens and talks at the same time.

By Sean Mitchell • 4 min read • This month
NVIDIA & LangChain launch open stack for AI agents
Hybrid Cloud

NVIDIA & LangChain launch open stack for AI agents

Businesses can now build AI agents more cheaply, as the open stack matches top closed models on one benchmark while cutting run costs sharply.

By Sean Mitchell • 4 min read • This month
Quiq launches Verified Intelligence for enterprise AI
Software-as-a-Service

Quiq launches Verified Intelligence for enterprise AI

Enterprise buyers are demanding proof that AI agents can be audited, tested and constrained before they go live in customer service.

By Sean Mitchell • 4 min read • This month
NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • This month
AI skills appear in 17% of GTM job ads, index finds
Software-as-a-Service

AI skills appear in 17% of GTM job ads, index finds

AI hiring is spreading unevenly across revenue teams, with senior roles and Sydney adverts most likely to mention the skill.

By Mark Tarre • 4 min read • This month
BlueVoyant appoints new Chief Financial & Customer Officers
Software-as-a-Service

BlueVoyant appoints new Chief Financial & Customer Officers

The cybersecurity company is tightening financial control and customer support as it expands internationally and seeks to protect recurring revenue.

By Mark Tarre • 4 min read • This month
Payhawk hits USD $100 million ARR on AI-driven growth
Software-as-a-Service

Payhawk hits USD $100 million ARR on AI-driven growth

Autonomous AI agents helped the London spend management firm reach USD $100 million in ARR while trimming sales staff and lifting efficiency.

By Sofiah Nichole Salivio • 4 min read • This month

Stories from Other Regions

Customer Support stories

Uswitch awards 13 broadband providers excellence mark
Gaming

Uswitch awards 13 broadband providers excellence mark

More households can now access full fibre, as the scheme expands to spotlight lesser-known networks with stronger customer trust and service checks.

By Joseph Gabriel Lagonsin • 4 min read • This month
Airbyte adds action-taking AI agents to OpenAI marketplace
Customer Relationship Management

Airbyte adds action-taking AI agents to OpenAI marketplace

Businesses can now let AI agents update Salesforce records and run tasks through Airbyte's new OpenAI Marketplace listing.

By Mark Tarre • 3 min read • This month
Codenotary launches AgentMon 3 for AI agent security
Data Protection

Codenotary launches AgentMon 3 for AI agent security

The new release aims to cut policy maintenance by up to 80% as enterprises struggle to secure AI agents that change behaviour over time.

By Sofiah Nichole Salivio • 4 min read • This month