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Customer Support Stories - Page 30

Australian Stories

Customer Support stories

Optus slashes Business nbn prices & adds new bundle offers
Small Business

Optus slashes Business nbn prices & adds new bundle offers

Optus cuts prices on new Business nbn plans, adding faster speeds, 4G backup, and bundle discounts to support small businesses and simplify consumer choices.

By Melania Watson • 4 min read • Mon, 7th Jul 2025
What the Qantas breach is teaching us about crisis management
Unified Communications

What the Qantas breach is teaching us about crisis management

Qantas confirms data breach affecting six million customers, raising concerns over cybersecurity in aviation and prompting urgent crisis response measures.

By Sean Mitchell • 4 min read • Wed, 2nd Jul 2025

Global Stories

Customer Support stories

Pipe launches four AI agents to streamline small business funding
Fintech

Pipe launches four AI agents to streamline small business funding

Pipe has launched four AI agents to speed up small business funding, automating fraud checks and payments to cut decision times from weeks to minutes.

By Sean Mitchell • 4 min read • Thu, 24th Jul 2025
Neutrinos launches AI Agent Library to boost insurance process automation
IT Automation

Neutrinos launches AI Agent Library to boost insurance process automation

Neutrinos unveils its AI Agent Library with 50+ AI agents to streamline claims, underwriting, fraud detection, and customer support in insurance firms.

By Sean Mitchell • 3 min read • Thu, 24th Jul 2025
Young Australians drive cautious online spending & demand value
Marketing Technologies

Young Australians drive cautious online spending & demand value

Young Australians prioritise cautious online spending by favouring debit cards and demanding value, shaping evolving payment and delivery preferences in eCommerce.

By Shannon Williams • 3 min read • Wed, 23rd Jul 2025
OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools
Private Cloud

OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

By Jed Nykolle Harme • 4 min read • Wed, 23rd Jul 2025
Genetec expands Montreal & London sites to meet global demand
Unified Communications

Genetec expands Montreal & London sites to meet global demand

Genetec has expanded its Montreal and London offices to support global growth, now employing over 2,150 people across 20 offices worldwide.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025
Zoho unveils Zia LLM & AI suite with strong data privacy focus
Data Analytics

Zoho unveils Zia LLM & AI suite with strong data privacy focus

Zoho launches Zia LLM and AI suite with strong data privacy focus, offering no-code tools and agents to boost efficiency across business functions.

By Melvin Hipolito • 5 min read • Thu, 17th Jul 2025
Financial sector ramps up GenAI use but skills & risks remain
Virtualisation

Financial sector ramps up GenAI use but skills & risks remain

Financial firms widely adopt generative AI beyond chatbots, enhancing fraud detection and cybersecurity despite concerns over skills and security risks.

By Sean Mitchell • 4 min read • Wed, 16th Jul 2025
Trupeer raises USD $3m to automate AI-powered video creation
EduTech

Trupeer raises USD $3m to automate AI-powered video creation

Trupeer secures USD $3 million to advance AI-driven video creation, helping businesses quickly produce personalised, multi-language product videos at scale.

By Jed Nykolle Harme • 3 min read • Wed, 16th Jul 2025
Brainfish raises USD $6.4m to expand AI support tech in US & globally
Customer Experience

Brainfish raises USD $6.4m to expand AI support tech in US & globally

Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.

By Kaleah Salmon • 4 min read • Fri, 11th Jul 2025
Manhattan Active Omni adds advanced AI to boost retail services
Unified Communications

Manhattan Active Omni adds advanced AI to boost retail services

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

By Sean Mitchell • 3 min read • Thu, 3rd Jul 2025
AI agents revolutionise business & cybersecurity with automation
Advanced Persistent Threat Protection

AI agents revolutionise business & cybersecurity with automation

AI agents are transforming business and cybersecurity by automating tasks, reducing response times, and enhancing threat detection with human oversight.

By Sean Mitchell • 5 min read • Tue, 1st Jul 2025

Stories from Other Regions

Customer Support stories

FourKites launches AI digital workers to automate Europe's supply chains
Data Analytics

FourKites launches AI digital workers to automate Europe's supply chains

FourKites has launched AI digital workers Alan, Polly and Cassie to automate Europe's supply chains, enhancing scheduling, compliance and customer service tasks.

By Catherine Knowles • 3 min read • Fri, 25th Jul 2025
Amplitude expands analytics with Kraftful's AI feedback tools
DevOps

Amplitude expands analytics with Kraftful's AI feedback tools

Amplitude acquires Kraftful to integrate AI-powered Voice of Customer tools, enhancing product teams' ability to analyse user feedback alongside behavioural data.

By Kaleah Salmon • 3 min read • Fri, 18th Jul 2025
AliExpress launches hourly delivery & opens to UK businesses
Online shopping

AliExpress launches hourly delivery & opens to UK businesses

AliExpress launches hourly delivery in Greater London and opens its UK platform to local businesses, boosting fast access to essential goods and broader product ranges.

By Kaleah Salmon • 3 min read • Fri, 11th Jul 2025
Ark Trader slashes latency as trade volumes soar with servers.com
Disaster Recovery

Ark Trader slashes latency as trade volumes soar with servers.com

Ark Trader cut trade latency by 55%, boosting broker volumes by 75% after upgrading to servers.com's infrastructure, enhancing speed and platform stability.

By Catherine Knowles • 4 min read • Thu, 10th Jul 2025