Digital Channels stories - Page 2
AI-linked security incidents surge amid skills gap
Thu, 5th Feb 2026
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malware
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data protection
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digital transformation
Most firms suffered AI-linked cyber incidents last year, yet many still rate their security as above average amid a widening skills gap.
ANZ rolls out AI-powered CRM to reshape business banking
Thu, 5th Feb 2026
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crm
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digital transformation
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fintech
ANZ deploys AI-powered Salesforce CRM across business bank, promising faster service, streamlined workflows and time savings for frontline staff.
Kentico unveils AIRA agents to transform marketing work
Thu, 5th Feb 2026
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ecm
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cx
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martech
Kentico launches AIRA Agentic Suite, bringing task-specific AI agents into its Xperience platform to automate and refine marketing workflows.
Banks struggle to turn AI spending into real revenue gains
Wed, 4th Feb 2026
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digital transformation
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fintech
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cx
Banks worldwide pour billions into AI, but Dyna.Ai warns only a small minority are turning pilots into tangible, scalable revenue gains.
8x8 extends Secure Pay for global digital payments
Fri, 23rd Jan 2026
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uc
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data protection
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manufacturing
8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.
Insight & Stripe expand AI-driven enterprise commerce
Fri, 16th Jan 2026
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digital transformation
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financial systems
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ai
Insight deepens its Stripe alliance to modernise enterprise payments and power AI-driven checkout and in-chat commerce experiences.
Akeneo unveils AI‑driven Winter Release for agentic commerce
Thu, 15th Jan 2026
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digital transformation
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cx
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martech
Akeneo launches an AI‑driven Winter Release to power “agentic commerce”, speeding product data from enrichment to activation for AI buyers.
Lycamobile boosts Q4 activations & wins Finder award
Thu, 15th Jan 2026
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digital transformation
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cx
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martech
Lycamobile Australia lifts Q4 plan activations by over 50% after streamlining offers, as it secures a Finder Mobile Awards 2026 win.
10x Banking & audax join forces to speed bank upgrades
Tue, 6th Jan 2026
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dr
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digital transformation
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crypto
10x Banking and Singapore's audax have teamed up to help banks launch full digital services in six months while phasing out legacy cores.
Australians turn Boxing Day focus to essentials, safety
Fri, 26th Dec 2025
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phishing
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email security
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bnpl
Australians are reshaping Boxing Day, prioritising essentials, thrift and online safety over impulse spending amid cost-of-living strain.
AI, online growth drive 5% rise in Aussie Xmas spend
Tue, 23rd Dec 2025
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data protection
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surveillance
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digital transformation
AI tools and online deals help drive a 5% rise in Australian Christmas retail spending, with discount and department stores surging.
Odigo acquisition boosts ALE Connect hybrid CCaaS push
Tue, 16th Dec 2025
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uc
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data protection
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private cloud
Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.
eflow Global launches AI eComms modules with transparent fees
Fri, 5th Dec 2025
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fintech
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ai
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ml
eflow Global launches AI-powered eComms modules with transparent fees from USD $0.20 per GB, cutting compliance costs for financial firms handling digital records.
Pacsun transforms stores with unified point of sale technology
Thu, 20th Nov 2025
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cx
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martech
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commerce systems
Pacsun has launched a unified point of sale system in 300+ stores, boosting order fulfilment by 40% and cutting logistics costs by 25%.
IGT Solutions & NiCE expand global AI customer experience deal
Wed, 19th Nov 2025
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uc
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cx
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martech
IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.
Teachers Mutual Bank streamlines identity checks with Boomi upgrade
Fri, 14th Nov 2025
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digital transformation
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cx
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martech
Teachers Mutual Bank has sped up identity checks from three days to under a minute by upgrading to Boomi's real-time integration platform, enhancing member experience.
Consilium unveils AI-powered customer experience platform for enterprises
Tue, 11th Nov 2025
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saas
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uc
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data analytics
Consilium launches AI-powered CX platform unifying voice, video, CRM and analytics, aiming to boost enterprise engagement and agent productivity worldwide.
How public sector organisations can achieve private sector-level digital experiences
Thu, 6th Nov 2025
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cx
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martech
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personalisation
Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.
Dynatrace named leader again in 2025 Gartner Magic Quadrant
Thu, 30th Oct 2025
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digital transformation
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cx
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martech
Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.
Why better data management is the key to exceptional customer experience
Mon, 20th Oct 2025
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cx
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martech
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partner programmes
Customer experience excellence hinges on robust data management, as Australian firms invest in AI and analytics to meet soaring consumer expectations.