Email Stories

Australian Stories

Email stories

Australian shoppers warm to AI for holiday shopping

Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.

By Raphael Veloso • 4 min read • 5 days ago

Software-as-a-Service

Fragmented workplace chats cost Australia AUD $4.46 billion

Australian workers are losing more than 75 million hours a year to scattered messages, eroding productivity and adding to business costs.

By Mara Sugue • 5 min read • Last week

Fintech

OpenDebt raises AUD $2 million to expand AI debt recovery

The funding will help the Sydney start-up reach more lenders as it targets overdue debts that are too small or costly to chase manually.

By Karen Joy Bacudo • 6 min read • Last week

Digital Transformation

Lendi lifts loan lodgement with AI agents & Twilio

Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.

By Karen Joy Bacudo • 4 min read • Last month

Customer Experience

Australians still trust physical mail over digital

Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 28th Jul 2026

Software-as-a-Service

AI is already running inside the enterprise. Is Australia ready?

Australian firms are using AI at scale, but many lack the visibility to stop shadow tools, agentic access and rising incidents.

By Steve Moros • 7 min read • Wed, 1st Jul 2026

Global Stories

Email stories

Data Protection

Smarsh adds AI tools for governed communications data

Regulated firms could search and export archived messages through AI while keeping existing permissions, audit logs and chain-of-custody controls.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago

Software-as-a-Service

Proofpoint names legal & people chiefs for global push

As demand for cybersecurity tools grows, the company is bolstering governance and talent leadership to support global expansion.

By Sean Mitchell • 4 min read • Last month

Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026

Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Thu, 2nd Jul 2026

Data Protection

UK & US consumers question message legitimacy, survey finds

Older adults are far more likely to doubt digital messages, as a survey finds 41% of UK and US consumers question if they are genuine.

By Sean Mitchell • 4 min read • Sat, 20th Jun 2026

Software-as-a-Service

OVHcloud previews AI workspace with encrypted tools

The preview could help businesses adopt office AI without exposing sensitive data, as search and automation run locally under encryption.

By Mark Tarre • 4 min read • Thu, 18th Jun 2026

Data Protection

Apple expands intelligence across apps & Siri revamp

The rollout deepens Apple's AI push, but some users in Europe and China will miss key features as Siri's remake arrives later in beta.

By Sean Mitchell • 5 min read • Tue, 9th Jun 2026

Customer Relationship Management

Aircall buys Piper AI to boost sales workflow automation

The deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.

By Joseph Gabriel Lagonsin • 3 min read • Sat, 6th Jun 2026

Digital Transformation

Zapier says fragmented requests cost teams revenue

Teams juggling three or more request platforms are more likely to lose revenue as incomplete internal requests slow work, a Zapier survey found.

By Sean Mitchell • 4 min read • Tue, 2nd Jun 2026

Digital Transformation

Sinch named Gartner leader in CPaaS for fourth year

Enterprises are putting greater weight on fraud controls and identity checks as AI-driven customer messaging becomes central to CPaaS buying decisions.

By Mark Tarre • 4 min read • Mon, 1st Jun 2026