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Australian Stories

Email stories

How public sector organisations can achieve private sector-level digital experiences
Customer Experience

How public sector organisations can achieve private sector-level digital experiences

Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.

By Natasha Slater • 5 min read • Thu, 6th Nov 2025
Smart Communications acquires Pendula to boost AI in customer chat
Data Analytics

Smart Communications acquires Pendula to boost AI in customer chat

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

By Melvin Hipolito • 4 min read • Tue, 12th Aug 2025
Great Southern Bank enhances service with CXone Mpower
Unified Communications

Great Southern Bank enhances service with CXone Mpower

Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.

By Sean Mitchell • 2 min read • Wed, 4th Dec 2024

Global Stories

Email stories

Salesforce adds shared-context AI tools for retailers
Unified Communications

Salesforce adds shared-context AI tools for retailers

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

By Mark Tarre • 3 min read • Tue, 13th Jan 2026
SmartPATH launch brings AI-driven omnichannel communications to ANZ
Digital Transformation

SmartPATH launch brings AI-driven omnichannel communications to ANZ

Smart Communications launches SmartPATH in ANZ, an AI-driven platform streamlining omnichannel communications for regulated industries like insurance and healthcare.

By Melvin Hipolito • 4 min read • Thu, 18th Sep 2025
Email still vital for business despite messaging app surge
Email Security

Email still vital for business despite messaging app surge

Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.

By Jed Nykolle Harme • 4 min read • Wed, 11th Jun 2025
StackAdapt debuts unified platform for email & programmatic ads
Customer Experience

StackAdapt debuts unified platform for email & programmatic ads

StackAdapt launches new email and Data Hub tools, integrating owned and paid media via one platform to boost marketers' efficiency and insight.

By Catherine Knowles • 4 min read • Thu, 8th May 2025
IRONSCALES launches Deepfake Protection to fight phishing surge
Phishing

IRONSCALES launches Deepfake Protection to fight phishing surge

IRONSCALES has launched Deepfake Protection, using AI to detect and neutralise deepfake email threats, as phishing attacks surge globally by up to 1,740%.

By Catherine Knowles • 3 min read • Thu, 24th Apr 2025
Email attacks surge in APAC, phishing up by 30% in 2024
Malware

Email attacks surge in APAC, phishing up by 30% in 2024

New research from Abnormal Security highlights a 26.9% rise in advanced email attacks in the Asia-Pacific, with phishing emerging as the leading threat.

By Catherine Knowles • 3 min read • Wed, 22nd Jan 2025
Ironscales unveils Autopilot to boost AI email security
Phishing

Ironscales unveils Autopilot to boost AI email security

IRONSCALES has launched its Winter 2024 Release, introducing AI-driven features to bolster email security against advanced phishing threats.

By Catherine Knowles • 3 min read • Fri, 20th Dec 2024
Twilio recognised as leader in IDC MarketScape for CDP 2024
Customer Experience

Twilio recognised as leader in IDC MarketScape for CDP 2024

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024
Twilio honours 16 startups in 2024 AI Searchlight Awards
Data Analytics

Twilio honours 16 startups in 2024 AI Searchlight Awards

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

By Melania Watson • 3 min read • Thu, 21st Nov 2024
Business email compromise scams dominate Q3 2024 threats
Malware

Business email compromise scams dominate Q3 2024 threats

VIPRE Security Group's latest report reveals that business email compromise now makes up 58% of phishing attacks, highlighting rising cybersecurity threats.

By Catherine Knowles • 2 min read • Thu, 31st Oct 2024

Stories from Other Regions

Email stories

Premier CX & CommBox launch AI-driven platform for recruiters
Unified Communications

Premier CX & CommBox launch AI-driven platform for recruiters

Premier CX and CommBox have launched JourneyHub, an AI-driven recruitment platform enabling seamless, personalised candidate communication across multiple digital channels.

By Sean Mitchell • 2 min read • Fri, 14th Nov 2025
Vendasta launches AI receptionist assistant for SMBs
Customer Experience

Vendasta launches AI receptionist assistant for SMBs

Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.

By Jake MacAndrew • 3 min read • Wed, 20th Aug 2025
Report finds legacy tech & budgets hinder UK public sector AI
Unified Communications

Report finds legacy tech & budgets hinder UK public sector AI

A report finds UK public sector hampered by legacy tech and budget limits, delaying AI adoption and digital transformation despite rising citizen expectations.

By Shannon Williams • 5 min read • Fri, 16th May 2025
Half of New Zealanders overwhelmed by notification overload
Email

Half of New Zealanders overwhelmed by notification overload

Half of New Zealanders feel overwhelmed by digital notifications, with social media and emails disrupting wellbeing and productivity, finds 2degrees research.

By Sean Mitchell • 3 min read • Tue, 22nd Apr 2025