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Financial Services Stories - Page 7

Australian Stories

Financial Services stories

Retail tops Australia’s customer service contacts
Unified Communications

Retail tops Australia’s customer service contacts

Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.

By Kaleah Salmon • 4 min read • Last month
NAB creates first AI Science team, appoints George Mathews
Robotics

NAB creates first AI Science team, appoints George Mathews

The bank is formalising its AI push with specialist in-house skills to build and test systems safely for customer use.

By Mark Tarre • 4 min read • Last month

Global Stories

Financial Services stories

Banks struggle to move AI pilots beyond test stage
Digital Transformation

Banks struggle to move AI pilots beyond test stage

Poor data, ageing systems and tight regulation are leaving most bank AI projects stuck in pilots, despite heavy investment in the technology.

By Karen Joy Bacudo • 5 min read • Last month
Backbase named Forrester leader & customer favourite
Software-as-a-Service

Backbase named Forrester leader & customer favourite

Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.

By Shannon Williams • 4 min read • Last month
InDebted founder steps back as chief executive search begins
Fintech

InDebted founder steps back as chief executive search begins

The debt collection software group is seeking a new chief executive after revenue rose 52% and monthly profitability hit a record.

By Mark Tarre • 4 min read • Last month
SAS launches AI supply chain agent in industry push
Gaming

SAS launches AI supply chain agent in industry push

Retailers and manufacturers could get near real-time planning help as SAS opens a private preview of a supply chain agent.

By Joseph Gabriel Lagonsin • 4 min read • Last month
SAS marks 50 years with focus on trusted AI growth
Data Analytics

SAS marks 50 years with focus on trusted AI growth

Its anniversary highlights a push to win AI customers wary of opaque systems, with Viya pitched on governance, transparency and human oversight.

By Joseph Gabriel Lagonsin • 4 min read • Last month
SAS launches Quantum Lab as firms weigh AI barriers
Unified Communications

SAS launches Quantum Lab as firms weigh AI barriers

Practical use, not price, is now the main hurdle for quantum AI adoption, as SAS readies a tool for Viya customers later this year.

By Joseph Gabriel Lagonsin • 4 min read • Last month
SAS launches AI Navigator for governance oversight
Digital Transformation

SAS launches AI Navigator for governance oversight

Businesses face rising compliance and security risks as SAS adds a single governance layer for AI models and agents across their life cycle.

By Joseph Gabriel Lagonsin • 4 min read • Last month
SAS adds Copilot & agentic AI tools to Viya platform
Manufacturing

SAS adds Copilot & agentic AI tools to Viya platform

Business users could get governed AI support inside analytics workflows as SAS adds copilots, agents and open-standard connectors to Viya.

By Joseph Gabriel Lagonsin • 4 min read • Last month
EY names 1Kosmos chief executive officer finalist for award
Data Protection

EY names 1Kosmos chief executive officer finalist for award

The shortlist spot highlights 1Kosmos's push into AI-era identity checks as it scales passwordless authentication for regulated industries worldwide.

By Joseph Gabriel Lagonsin • 4 min read • Last month
API attacks surge as AI exposure raises cyber risk
Data Protection

API attacks surge as AI exposure raises cyber risk

API-related breaches now cost organisations more than USD $700,000 on average, as AI-linked interfaces draw fresh hacker attention.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Financial Services stories

UK financial planners see AI boosting efficiency, not cuts
Digital Transformation

UK financial planners see AI boosting efficiency, not cuts

Most firms expect AI to streamline admin and planning support, while only 3% plan staff reductions this year, a survey shows.

By Karen Joy Bacudo • 4 min read • Last month
Modulus Labs cuts incident response time by 40% with Datadog
Virtualisation

Modulus Labs cuts incident response time by 40% with Datadog

Payment failures now surface in seconds for Modulus Labs after it unified monitoring and security, cutting resolution time by more than 40 per cent.

By Mark Tarre • 3 min read • Last month
Check Point launches Canada data residency for SASE
Firewalls

Check Point launches Canada data residency for SASE

Canadian firms can now keep sensitive SASE telemetry in-country as Check Point adds a local residency option to meet privacy and compliance rules.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Traditional banks, telcos among Canada's top valued brands
Unified Communications

Traditional banks, telcos among Canada's top valued brands

Growth has spread beyond banking in Canada, with telecoms, utilities and retailers helping lift the country’s top brand values 16 per cent.

By Jake MacAndrew • 3 min read • Last month
OMS adds Curvestone AI compliance checks for mortgages
Customer Relationship Management

OMS adds Curvestone AI compliance checks for mortgages

Mortgage networks can now review every case in minutes, as OMS and Curvestone AI roll out automated checks to curb compliance risk.

By Sofiah Nichole Salivio • 5 min read • Last month