Helpdesk news stories
Remote Working
Help desk responsibilities increase with advances in AI, cybersecurity, remote working, and cloud computing
CompTIA finds help desk responsibilities are broadening as AI, cybersecurity, remote working, and cloud computing becoming more prevalent.
Microsoft
Skykick announces upgrade to address over 2000 hours of lost time for ITSPs
Information technology service providers are losing thousands of hours every year due to needless cloud administration, according to SkyKick.
Digital Transformation
How visual assistance impacts customer service KPIs - TechSee
The technology streamlines the customer service process, enabling effective problem diagnosis and resolution.
Helpdesk
Hello helpdesk: Is it time to step up service levels where it matters most?
How unified endpoint management systems can improve the helpdesk experience.
Helpdesk
ManageEngine survey reveals analytics tools 'critical' in IT services
"Based on the survey findings, users want a self-service analytics tool that will allow them to build and personalise reports quickly."
Mobile Security
Grumpy tech guy: Welcome to Transylvanian tech support hell
At one point Chuck exclaimed something that sounded suspiciously like “My hovercraft is full of eels”. Perhaps he was a Monty Python fan!
Solutions
Landesk looks to expand NZ reseller base
"We’re on the lookout for new channel partners all the time. New Zealand is one of our best markets."
Google
Local IT provider partners with Maori tribe to improve healthcare services
K&L Technologies will provide all network, software and fleet maintenance and support, as well as an inbuilt 24-hour help desk via Google Apps, to Ngati Porou Hauora staff.