IT Brief Australia - Technology news for CIOs & IT decision-makers

Helpdesk stories

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Help desk responsibilities increase with advances in AI, cybersecurity, remote working, and cloud computing
Fri, 18th Jun 2021
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contact centre
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wfh
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martech
CompTIA finds help desk responsibilities are broadening as AI, cybersecurity, remote working, and cloud computing becoming more prevalent.
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Skykick announces upgrade to address over 2000 hours of lost time for ITSPs
Fri, 14th May 2021
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cloud services
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microsoft
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voip
Information technology service providers are losing thousands of hours every year due to needless cloud administration, according to SkyKick.
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How visual assistance impacts customer service KPIs - TechSee
Wed, 12th Jun 2019
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crm
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contact centre
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digital transformation
TechSee report shows tech cuts service costs by 19% and product returns by 17%, revolutionising KPIs.
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Hello helpdesk: Is it time to step up service levels where it matters most?
Tue, 7th Aug 2018
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helpdesk
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manageengine
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cios
Service desks crucial for Aussie IT, improved via UEM solutions to boost efficiency & security.
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ManageEngine survey reveals analytics tools 'critical' in IT services
Mon, 31st Oct 2016
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bi
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big data
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data analytics
More than 85% of IT service management users believe increased analytics use would enhance service delivery, according to a survey from ManageEngine.
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Grumpy tech guy: Welcome to Transylvanian tech support hell
Tue, 13th Sep 2016
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contact centre
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endpoint protection
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edr
Frustrated by a phone glitch, a journalist's call to tech support takes a bizarre turn as he's connected to a call centre in Transylvania.
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Landesk looks to expand NZ reseller base
Fri, 16th Jan 2015
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helpdesk
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resellers
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landesk
Landesk is seeking more resellers in New Zealand as it looks to expand its market presence, says Andrew Souter, Landesk ANZ country manager.
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Local IT provider partners with Maori tribe to improve healthcare services
Wed, 5th Nov 2014
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it in healthcare
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ngati porou
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k&l technology
K&L partners with Ngati Porou to boost East Coast health services, bringing local IT solutions and 24/7 support to Maori healthcare.
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Are Kiwi firms exposing sensitive data to help desks?
Wed, 2nd Oct 2013
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big data
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bi
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cdp
A New Zealand IT specialist is warning Kiwis phoning cloud software helpdesks that they may expose their data to unnecessary risk.
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Web Drive to gain 9300 domains in Hosting Direct deal
Fri, 13th Jul 2012
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pc hardware
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edge data centre
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voyager internet
North Shore company to sell web hosting, reseller hosting and domain registry customers to it's larger rival.
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Choosing an outsourcing partner
Thu, 1st Sep 2011
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outsourcing
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data protection
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managed services
Philip Adamson, managing director, OutSource IT Ltd, takes a look at factors that have driven the swing towards outsourcing, and points to things to beware of when choosing a provider.
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Cold calling scam targeting Kiwis
Thu, 28th Oct 2010
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malware
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microsoft
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cybersecurity
NetSafe is warning of a scam that is gaining momentum in New Zealand.
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Major outage strikes Orcon
Tue, 5th Oct 2010
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helpdesk
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orcon
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outage
Updated: All essential services have now been restored, says Orcon.