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IT support stories

The local SEO playbook for Australian IT service providers
Risk & Compliance

The local SEO playbook for Australian IT service providers

Referral-led IT firms risk missing enquiries as local search can still be won with Google profiles, reviews and city-specific pages.

By Sam Park • 6 min read • This month
OpenAI adds Chrome extension to Codex as Australia surges
Data Protection

OpenAI adds Chrome extension to Codex as Australia surges

Rising Australian demand is driving wider take-up of OpenAI's Codex, as the coding agent gains Chrome access for signed-in work across web apps.

By Mark Tarre • 4 min read • This month
Optus launches free cyber readiness programme for SMEs
Malware

Optus launches free cyber readiness programme for SMEs

Survey data showing 35% of small firms hit by cyberattacks has prompted a free Optus scheme to help businesses prepare and respond.

By Joseph Gabriel Lagonsin • 3 min read • This month
Lumify Learn launches tech training packs for jobs
EduTech

Lumify Learn launches tech training packs for jobs

Australian employers’ doubts over degree-only routes have boosted demand for training that combines qualifications, certifications and workplace experience.

By Joseph Gabriel Lagonsin • 4 min read • This month

Global Stories

IT support stories

CypherLoc scam kit drives millions of browser attacks
Endpoint Protection

CypherLoc scam kit drives millions of browser attacks

Browser-based fraud is scaling fast, with Barracuda saying CypherLoc has driven about 2.8 million attacks since the start of 2026.

By Sean Mitchell • 3 min read • Last week
Riverbed says go from ticket queues to zero disruption
Digital Transformation

Riverbed says go from ticket queues to zero disruption

AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.

By Anthony Caruana • 4 min read • Last week
KongTuke uses Microsoft Teams chats to breach firms
Malware

KongTuke uses Microsoft Teams chats to breach firms

Corporate users can be compromised in under five minutes when attackers pose as help-desk staff in external Microsoft Teams chats, researchers say.

By Sofiah Nichole Salivio • 4 min read • This month
YASH named Major Contender in Everest digital workplace
Digital Transformation

YASH named Major Contender in Everest digital workplace

Mid-market buyers are increasingly favouring flexible workplace deals as YASH earns recognition for scalable cloud and security services.

By Mark Tarre • 3 min read • This month
First Focus acquires Optimus Systems in New Zealand
Data Protection

First Focus acquires Optimus Systems in New Zealand

Existing customers will keep their local teams as First Focus expands in New Zealand with a managed IT buyout adding cyber security and cloud services.

By Sean Mitchell • 4 min read • This month
Phoenix47 launches Fusion47 AI agent for IT support
Data Protection

Phoenix47 launches Fusion47 AI agent for IT support

IT teams could cut repair times as Phoenix47's new agent mines past incidents and internal documents to guide engineers live.

By Sofiah Nichole Salivio • 3 min read • This month
Atera offers fee-free Robin if AI misses support target
Digital Transformation

Atera offers fee-free Robin if AI misses support target

Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.

By Joseph Gabriel Lagonsin • 4 min read • This month
Kyndryl adds AI to prevent IT outages before they happen
Hybrid Cloud

Kyndryl adds AI to prevent IT outages before they happen

Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.

By Joseph Gabriel Lagonsin • 4 min read • This month
TeamViewer utilising AI to cut costly digital friction
Wearables

TeamViewer utilising AI to cut costly digital friction

A survey of 4,000 workers found digital friction is fuelling burnout, tears and staff turnover as TeamViewer automates routine IT tasks.

By David Shilovsky • 5 min read • This month
ControlUp appoints Tim Freestone after USD $100m ARR
Firewalls

ControlUp appoints Tim Freestone after USD $100m ARR

The workplace software maker is sharpening its AI-driven growth plans as it crosses USD $100 million in annual recurring revenue.

By Mark Tarre • 3 min read • This month

Stories from Other Regions

IT support stories

Westcon-Comstor expands APAC support with DSE scheme
Hybrid Cloud

Westcon-Comstor expands APAC support with DSE scheme

The move gives APAC customers a named engineer and faster post-sales help as support demand rises across multi-vendor cloud and security setups.

By Sofiah Nichole Salivio • 3 min read • Last week
WellData wins 50 contracts as database demand grows
Disaster Recovery

WellData wins 50 contracts as database demand grows

Database outages are pushing more retailers and healthcare groups to hire external specialists, driving more than 50 new WellData contracts.

By Joseph Gabriel Lagonsin • 3 min read • This month
Apex wins Marketing Team of the Year at Network Group
Digital Transformation

Apex wins Marketing Team of the Year at Network Group

Apex's in-house marketing revamp wins Network Group 2026 Gala award, with the Manchester IT services provider also shortlisted in two other categories.

By Joseph Gabriel Lagonsin • 3 min read • This month