Linda Dotts stories

Linda Dotts is a prolific author with a keen interest in the evolving world of automation and artificial intelligence. Her work often highlights innovations in this rapidly changing field, showcasing companies and partnerships that are leading the way. Dotts has a particular focus on how these advancements can enhance operational efficiencies across various industries.

With an eye on the tech industry's latest developments, Dotts has covered significant collaborations, such as Blue Prism's team-up with KNIME and the extension of its AWS relationship, accentuating the impact of low-code and no-code solutions on global services. Furthermore, she explores the transformative effects of AI in customer service by reporting on Blue Prism's launch of Service Assist, aimed at empowering contact centres.

Dotts also recognises exceptional partnerships that drive forward the automation sector's success. In her coverage, she applauds IBM's second Certified Gold Service Provider status from Blue Prism, indicating IBM's notable contribution to the field. Additionally, she takes an interest in regional innovation, as demonstrated by her piece on Virtual Blue's recognition at the Blue Prism Partner Excellence Awards for their healthcare sector contributions in the APAC region.