Digital Transformation / DX
Artificial Intelligence / AI
Internet of Things
Microsoft Teams stories
Microsoft & Enghouse Interactive bring the best of Teams to the contact centre
Enterprise collaboration environments are now powerhouses of efficiency designed to make business communication seamless and simple in today’s busy environment.
How contact centres can realise the benefits of Microsoft Teams
At the time of writing, Teams has upwards of 250 million daily active users, all of whom are making the most of the benefits.
Understanding the primary approaches to call recording in Microsoft Teams
As organisations modernise their contact centres, they are turning to platforms like Microsoft Teams.
Telstra now provides direct connection to Microsoft Azure Peering Service and Teams
Telstra is selected as a carrier for the Microsoft Azure Peering Service, a service enhancing customer connectivity, and Operator Connect for Microsoft Teams.
NTT strengthens strategic alliance with Microsoft
NTT has announced the next phase of its strategic alliance with Microsoft, helping bring carrier-grade telephony and support to 39 countries.
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
"We are committed to helping organisations extend the value of Teams by adding advanced communications and customer engagement features."
Creating space for connections and collaboration
As time continues, expect to see more engagement with Microsoft Teams and more impactful usage for the application by first-line workers.
New Microsoft Teams integrations drive deeper enterprise collaboration
Fuze has announced expanded Microsoft Teams integrations enabling more seamless and efficient workflows between Fuze and Teams users.
Hootsuite deepens partnership with Microsoft Teams
The deepening of Hootsuite and Microsoft's alliance will enable brands to extend their reach through employee networks.
Microsoft unveils new innovations in Teams designed to empower hybrid work
"The developments will unlock better, and more rich, hybrid meeting experiences for everyone."
Proofpoint delivers advanced data loss prevention for Microsoft Teams
“Teams compliance is a must-have for regulated and highly litigious industries, while Teams DLP is essential as users collaborate with sensitive information."
Choosing the optimal SaaS backup solution
Here’s why SaaS backup should not be overlooked as it becomes such a crucial practice for enterprises.
Microsoft NZ launches new Teams features
"The personal features in Teams will provide users the ability to better connect, plan, coordinate, and share together online."
New digital conference details best practices for Microsoft 365 optimisation
In this virtual conference, leading practitioners come together to share their real-world success (and failure) stories and share their tips and tricks on optimising their Microsoft 365 and SharePoint investments.
Considering Microsoft Teams for calling? What you need to know
Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony.
EPOS launches collaborative speakerphone with automatic transcribing
Expand Capture 5 levels the playing field and empowers professionals whether they’re working remotely or from the office.
8x8 launches Microsoft Teams contact centre solution
"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions."
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
How a NZ contact centre solution grew into a leading Microsoft Teams offering
NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Enterprise communications has never been more important for the employee and customer experience, and to ensure that business runs smoothly every day - and every night.
Enghouse Interactive: Why Teams is a 'game changer' for the channel
The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.
LoopUp appoints Leigh Henderson as director of consulting for Australia
As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.
Veeam Backup for Office 365 adds Microsoft Teams protection
"Protecting data in Microsoft Teams has been a challenge historically."
8x8 makes raft of updates to platform
The new release delivers work from anywhere insights and an improved administrator and user experience.