Nancy Jamison stories
Nancy Jamison writes about the evolving landscape of cloud contact center technologies and their impact on customer experience (CX) and employee experience (EX). Through her stories, readers gain insights into how advancements in artificial intelligence (AI) and digital tools are shaping the future of customer support solutions.
Her recent articles highlight collaborations between global cloud communication firms and financial institutions, showcasing real-world examples of how integrated communication platforms like UCaaS and CCaaS are enhancing service quality. Engaging with her content offers practical perspectives on technological innovation in service industries.
Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
Genesys named cloud contact centre leader by Frost & Sullivan
Wed, 30th Nov 2022
Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.