Technology news for Australia's largest enterprises
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The future of contact centres - 4 key trends identified
NICE has identified four key trends to watch in 2018 in order to create or maintain a successful contact centre.
Optus inks deal with NiceInContact to ramp up customer experience
Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.
Cloud CX platform CXone now available in A/NZ
The solution is designed to act smarter and respond faster to ever-changing consumer expectations.
Robots VS. humans: Do businesses need robotics processing automation?
“There are many misconceptions around RPA – robots are not taking over our jobs – it’s about integrating the right technology into the workplace."
Could voice biometrics in contact centres be the next hot trend?
Consumers are in favour of voice biometrics when dealing with contact centres, according to a new survey by NICE.
Is your customer experience strategy reaching expectations?
Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.