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Opinion Stories - Page 2

Australian Stories

Opinion stories

AI: Powering the next wave of smarter logistics
Data Analytics

AI: Powering the next wave of smarter logistics

Australia's vast distances are pushing transport firms to use AI to predict delays, reroute shipments and cut costly delivery errors.

By Prashant Menon • 6 min read • Last week
The hardest job in CX just got legal protection. Is your centre ready?
Customer Experience

The hardest job in CX just got legal protection. Is your centre ready?

Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.

By Kate Zawerucha • 6 min read • Last week
Rising hardware costs accelerate shift to private cloud adoption
Private Cloud

Rising hardware costs accelerate shift to private cloud adoption

Higher hardware prices and longer lead times are pushing Australian firms towards private cloud for steadier costs and onshore data control.

By Dan Wright • 4 min read • Last week
AI is reshaping assistive technology. What are the latest trends?
Data Protection

AI is reshaping assistive technology. What are the latest trends?

Accessibility is moving into mainstream platforms, but hallucinations and privacy risks could still undermine users who rely on AI support.

By Nina Nguyen • 4 min read • Last week

Global Stories

Opinion stories

How data centres make the FIFA World Cup possible
Network Infrastructure

How data centres make the FIFA World Cup possible

Broadcasters are using hybrid data-centre and cloud setups to stream 2026's expanded tournament live with lower latency and compliance risks.

By Lauren Macdonald • 6 min read • Last week
AI fluency: A skeptic's guide to the skill that snuck up on product teams
Software-as-a-Service

AI fluency: A skeptic's guide to the skill that snuck up on product teams

Teams risk wasted cycles and quality slips unless staff can judge when AI output fits the system and when it simply looks right.

By Sergiy Korolov • 5 min read • Last week

Stories from Other Regions

Opinion stories

FIFA fake hiring pages used to steal login details
Multi-factor authentication

FIFA fake hiring pages used to steal login details

Job seekers are being lured into fake FIFA hiring pages that harvest credentials and could expose work accounts to wider corporate breaches.

By Ondrej Mokos • 8 min read • Last week
Loyalty leaders discuss: Impact on personalisation across APAC as AI moves from predictive to agentic
Customer Relationship Management

Loyalty leaders discuss: Impact on personalisation across APAC as AI moves from predictive to agentic

Brands risk losing customers to AI agents unless loyalty offers are machine-readable, real-time and simple enough to be chosen automatically.

By Aaron Crowe • 5 min read • Last week
KYC for Neobanks in Asia region
Data Protection

KYC for Neobanks in Asia region

Fast-growing digital banks in Asia face tighter checks as varied rules and weak data systems make customer verification harder across borders.

By Edmund Ng • 6 min read • Last week
Why does CX and UC need to be designed together?
Unified Communications

Why does CX and UC need to be designed together?

Disconnected customer and internal communications are driving missed calls, repeat contacts and burned-out agents, according to the article.

By Samantha Mooney • 6 min read • Last week
Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering
Customer Relationship Management

Loyalty leaders discuss: The biggest gap between what APAC consumers expect and what brands are delivering

APAC retailers are losing margin as clunky loyalty systems fail to meet demand for real-time, personalised offers and easier redemption.

By Aaron Crowe • 5 min read • Last week
AI could drive advances that solve the problems it brings, computer scientist suggests
Semiconductors

AI could drive advances that solve the problems it brings, computer scientist suggests

Higher electricity demand from artificial intelligence could be eased if it speeds up more efficient solar panels, batteries and chips.

By RNZ • 2 min read • Last week
6 Proven Use Cases of Email Verification Across Industries
Fintech

6 Proven Use Cases of Email Verification Across Industries

Bad addresses can waste spend, skew analytics and undermine compliance as firms move email verification from clean-up to core infrastructure.

By Edmund Ng • 6 min read • Last week
Marketers, don't miss the open goal this World Cup
Personalisation

Marketers, don't miss the open goal this World Cup

Last-minute shoppers are set to lift ad spend by USD $10.5 billion, but brands must reach hosts and fair-weather fans before kick-off.

By Esme Robinson • 4 min read • Last week
Drivetime named podcast partner for MOVE 2026 event
Data Analytics

Drivetime named podcast partner for MOVE 2026 event

Live interviews at MOVE 2026 will give executives a new forum to discuss mobility technology, with more than 250 speakers expected.

By Regine Laguilles • 3 min read • Last week
Quietly transforming CX without replacing humans
Digital Transformation

Quietly transforming CX without replacing humans

AI is trimming contact-centre admin and lifting productivity as CX teams seek gains without sacrificing the human touch.

By Richard Hall • 4 min read • Last week
Why the UK's agentic commerce future will be won by data, not models
Customer Experience

Why the UK's agentic commerce future will be won by data, not models

UK retailers face a bigger test than chatbot quality, as AI assistants will favour stores with accurate data, stock and trust.

By Sreeraman Mohan Girija • 5 min read • Last week