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Pegasystems
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13 Jan
Pega acquires speech analytics firm Qurious.io
Qurious.io uses artificial intelligence to help customer service employees deal with customers.
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18 Nov
Pegasystems completes industry first with auto-balancing feature
Pega RPA Auto-balancing is the industry's first RPA feature that automatically provisions workloads between an organisation’s available bots, the company states.
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23 Oct
Forrester names Pega ‘Leader’ in interaction management
Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.
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23 Sep
Intelligent Automation – accelerate today and automate for tomorrow
It’s a message that encapsulates the benefits of productivity and innovation, by letting technology take care of menial tasks and giving valuable time back to every business.
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23 Jun
Businesses investing in DX more than ever thanks to COVID-19
"Organisations need to reexamine every part of their business for digital readiness or face consequences regardless of whether another crisis of this magnitude happens again or not.”
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16 Jun
What’s new in the CRM CEC Magic Quadrant
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
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04 Jun
Pega launches ‘platform for platforms’ to unify app stacks
Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps.
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21 May
Pega strives to rid AI-based CX systems of discrimination
The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.
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23 Mar
Pegasystems launches COVID-19 tracking app
“With the state of the COVID-19 pandemic rapidly evolving, Pega quickly developed this app to help our clients ensure the wellbeing of their employees and customers while also helping to mitigate their business risks."
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21 Feb
Organisations must tear down the walls between IT and CX
Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.
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07 Feb
Pegasystems announces new app-building software
Clients can create their first product release or their MLP in a matter of weeks.
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10 Dec
Customer service reps tired of not having the right tools - Pega
Software still isn’t solving basic issues that have long given customer-facing employees headaches.
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04 Dec
Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Now clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat while removing technical lock-in, according to the company.
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02 Dec
Infosys selected to update Aussie welfare entitlement system
The Phase 1 agreement is for Infosys to create a Proof o Design and is expected to complete mid-2020.
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29 Nov
Gartner recognises Pega in low-code application platforms report
“Low-code application platforms continue to grow in capability and maturity, addressing more enterprise use cases and providing rapid application delivery with fewer skills.”
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26 Nov
26% of leaders still “support fax as a communication channel”
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
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13 Sep
Australian businesses struggling with robotic automation
A new global study shows robotic automation not a magic bullet for digital transformation.
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21 Jun
Forrester names Pega leader in digital process automation
“Pega has created a powerful platform for driving digital transformation across a wide array of use cases, from complex to relatively simple.”
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18 Jun
Pegasystems now ten-time Leader in CRM Magic Quadrant
“It’s about looking at customer journeys holistically to ensure consistency and relevance to foster sustainable relationships and value.”
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05 Jun
Pega launches Enterprise Low-Code Factory
With tools, training, and other resources, Enterprise Low-Code Factory helps businesses cultivate and scale their own home-grown community of citizen developers.
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07 Mar
Forrester: Pegasystems a Leader in real-time interaction management
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
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14 Feb
Pegasystems' acquisition boosts analytics capabilities
The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.
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18 Jul
Artificial intelligence is here to disrupt industries. Are we ready?
"Australia is failing to embrace AI in business as quickly as the other top industrial nations."
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18 May
Study: Focusing on risk aversion? It may be doing you more harm than good
A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.
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