Pegasystems stories

Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.>>

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.>>

"Organisations have to work hard to provide a customer experience that stands out in an increasingly crowded marketplace.">>

For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.>>

Qurious.io uses artificial intelligence to help customer service employees deal with customers.>>

Pega RPA Auto-balancing is the industry's first RPA feature that automatically provisions workloads between an organisation’s available bots, the company states.>>

Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.>>

It’s a message that encapsulates the benefits of productivity and innovation, by letting technology take care of menial tasks and giving valuable time back to every business.>>

"Organisations need to reexamine every part of their business for digital readiness or face consequences regardless of whether another crisis of this magnitude happens again or not.”>>

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center. >>

Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps. >>

The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.>>

“With the state of the COVID-19 pandemic rapidly evolving, Pega quickly developed this app to help our clients ensure the wellbeing of their employees and customers while also helping to mitigate their business risks.">>

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.>>

Clients can create their first product release or their MLP in a matter of weeks.>>

Software still isn’t solving basic issues that have long given customer-facing employees headaches.>>

Now clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat while removing technical lock-in, according to the company.>>

The Phase 1 agreement is for Infosys to create a Proof o Design and is expected to complete mid-2020. >>

“Low-code application platforms continue to grow in capability and maturity, addressing more enterprise use cases and providing rapid application delivery with fewer skills.”>>

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.>>

A new global study shows robotic automation not a magic bullet for digital transformation.>>

“Pega has created a powerful platform for driving digital transformation across a wide array of use cases, from complex to relatively simple.”>>

“It’s about looking at customer journeys holistically to ensure consistency and relevance to foster sustainable relationships and value.”>>

With tools, training, and other resources, Enterprise Low-Code Factory helps businesses cultivate and scale their own home-grown community of citizen developers.>>