Results:

"Organisations need to reexamine every part of their business for digital readiness or face consequences regardless of whether another crisis of this magnitude happens again or not.”More

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center. More

Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps. More

The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.More

“With the state of the COVID-19 pandemic rapidly evolving, Pega quickly developed this app to help our clients ensure the wellbeing of their employees and customers while also helping to mitigate their business risks."More

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.More

Clients can create their first product release or their MLP in a matter of weeks.More

Software still isn’t solving basic issues that have long given customer-facing employees headaches.More

Now clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat while removing technical lock-in, according to the company.More

The Phase 1 agreement is for Infosys to create a Proof o Design and is expected to complete mid-2020. More

“Low-code application platforms continue to grow in capability and maturity, addressing more enterprise use cases and providing rapid application delivery with fewer skills.”More

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.More

A new global study shows robotic automation not a magic bullet for digital transformation.More

“Pega has created a powerful platform for driving digital transformation across a wide array of use cases, from complex to relatively simple.”More

“It’s about looking at customer journeys holistically to ensure consistency and relevance to foster sustainable relationships and value.”More

With tools, training, and other resources, Enterprise Low-Code Factory helps businesses cultivate and scale their own home-grown community of citizen developers.More

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.More

The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.More

"Australia is failing to embrace AI in business as quickly as the other top industrial nations."More

A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.More

“We’re redefining sales automation from a static database into a dynamic assistant that makes good sales people great.”More

The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.More

Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.More

“This is an exciting partnership in which industry, government, and the University meet to ensure our ICT graduates are job-ready.”More