Technology news for Australia's largest enterprises
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Customer service reps tired of not having the right tools - Pega
Software still isn’t solving basic issues that have long given customer-facing employees headaches.
Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Now clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat while removing technical lock-in, according to the company.
Infosys selected to update Aussie welfare entitlement system
The Phase 1 agreement is for Infosys to create a Proof o Design and is expected to complete mid-2020.
Gartner recognises Pega in low-code application platforms report
“Low-code application platforms continue to grow in capability and maturity, addressing more enterprise use cases and providing rapid application delivery with fewer skills.”
26% of leaders still “support fax as a communication channel”
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Australian businesses struggling with robotic automation
A new global study shows robotic automation not a magic bullet for digital transformation.
Forrester names Pega leader in digital process automation
“Pega has created a powerful platform for driving digital transformation across a wide array of use cases, from complex to relatively simple.”
Pegasystems now ten-time Leader in CRM Magic Quadrant
“It’s about looking at customer journeys holistically to ensure consistency and relevance to foster sustainable relationships and value.”
Pega launches Enterprise Low-Code Factory
With tools, training, and other resources, Enterprise Low-Code Factory helps businesses cultivate and scale their own home-grown community of citizen developers.
Forrester: Pegasystems a Leader in real-time interaction management
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
Pegasystems' acquisition boosts analytics capabilities
The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.
Artificial intelligence is here to disrupt industries. Are we ready?
"Australia is failing to embrace AI in business as quickly as the other top industrial nations."
Study: Focusing on risk aversion? It may be doing you more harm than good
A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.
Pegasystems: Making the art of selling smarter with AI
“We’re redefining sales automation from a static database into a dynamic assistant that makes good sales people great.”
New IT training initiative targeting 1m people launched by World Economic Forum
The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.
Execs believe AI and robotics could change workplace for the better - study
Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.
Pega, AU Govt. and Canberra uni form dream team for tertiary students
“This is an exciting partnership in which industry, government, and the University meet to ensure our ICT graduates are job-ready.”
Exclusive interview: What happens when artificial intelligence is racist?
So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?
New T-Switch helps businesses mitigate risk from AI
Businesses are increasingly deploying AI to gain better insights into customer needs and provide more personalised service, sales, and marketing.
Pegasystems to deploy automation solution for IP Australia
The solution will aim to improve overall customer experience by automating business processes for the government agency.
Marketing campaigns get smart: New solution combines AI & consulting services
As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.
Pegasystems announces AWS integration in customer service solution
Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.
Three Australian companies to receive Pega Client Excellence Awards
“In an increasingly competitive and dynamic world, organisations need the ability to change at the speed of innovation."
Partnership sealed between Pegasystems and Leonardo Consulting
Leonardo Consulting says the partnership has enabled the company to mature and further enhance its BPM offering to existing and future customers.