Pegasystems stories

Pegasystems has been recognised as a Leader in Digital Process Automation software by Forrester in The Forrester Wave: Digital Process Automation Software, Q4 2021 report. >>

"Next-Best-Action Customer Journeys provides businesses a propensity-driven solution that adapts to customers' context in real time, bringing true value and relevance to customers.">>

"The accelerated pace of digital transformation has put IT leaders front and centre. It’s also taught many within organisations the strategic value these teams can provide if they are given the tools and the opportunity.">>

Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.>>

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.>>

"Organisations have to work hard to provide a customer experience that stands out in an increasingly crowded marketplace.">>

For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.>>

Qurious.io uses artificial intelligence to help customer service employees deal with customers.>>

Pega RPA Auto-balancing is the industry's first RPA feature that automatically provisions workloads between an organisation’s available bots, the company states.>>

Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.>>

It’s a message that encapsulates the benefits of productivity and innovation, by letting technology take care of menial tasks and giving valuable time back to every business.>>

"Organisations need to reexamine every part of their business for digital readiness or face consequences regardless of whether another crisis of this magnitude happens again or not.”>>

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center. >>

Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps. >>

The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.>>

“With the state of the COVID-19 pandemic rapidly evolving, Pega quickly developed this app to help our clients ensure the wellbeing of their employees and customers while also helping to mitigate their business risks.">>

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.>>

Clients can create their first product release or their MLP in a matter of weeks.>>

Software still isn’t solving basic issues that have long given customer-facing employees headaches.>>

Now clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat while removing technical lock-in, according to the company.>>

The Phase 1 agreement is for Infosys to create a Proof o Design and is expected to complete mid-2020. >>

“Low-code application platforms continue to grow in capability and maturity, addressing more enterprise use cases and providing rapid application delivery with fewer skills.”>>

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.>>

A new global study shows robotic automation not a magic bullet for digital transformation.>>