Pegasystems stories

"Organisations have to work hard to provide a customer experience that stands out in an increasingly crowded marketplace."More

For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.More

Qurious.io uses artificial intelligence to help customer service employees deal with customers.More

Pega RPA Auto-balancing is the industry's first RPA feature that automatically provisions workloads between an organisation’s available bots, the company states.More

Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.More

It’s a message that encapsulates the benefits of productivity and innovation, by letting technology take care of menial tasks and giving valuable time back to every business.More

"Organisations need to reexamine every part of their business for digital readiness or face consequences regardless of whether another crisis of this magnitude happens again or not.”More

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center. More

Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps. More

The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.More

“With the state of the COVID-19 pandemic rapidly evolving, Pega quickly developed this app to help our clients ensure the wellbeing of their employees and customers while also helping to mitigate their business risks."More

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.More

Clients can create their first product release or their MLP in a matter of weeks.More

Software still isn’t solving basic issues that have long given customer-facing employees headaches.More

Now clients can deploy Pega with Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal, and Red Hat while removing technical lock-in, according to the company.More

The Phase 1 agreement is for Infosys to create a Proof o Design and is expected to complete mid-2020. More

“Low-code application platforms continue to grow in capability and maturity, addressing more enterprise use cases and providing rapid application delivery with fewer skills.”More

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.More

A new global study shows robotic automation not a magic bullet for digital transformation.More

“Pega has created a powerful platform for driving digital transformation across a wide array of use cases, from complex to relatively simple.”More

“It’s about looking at customer journeys holistically to ensure consistency and relevance to foster sustainable relationships and value.”More

With tools, training, and other resources, Enterprise Low-Code Factory helps businesses cultivate and scale their own home-grown community of citizen developers.More

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.More

The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.More