A new global study shows robotic automation not a magic bullet for digital transformation.More

“Pega has created a powerful platform for driving digital transformation across a wide array of use cases, from complex to relatively simple.”More

“It’s about looking at customer journeys holistically to ensure consistency and relevance to foster sustainable relationships and value.”More

With tools, training, and other resources, Enterprise Low-Code Factory helps businesses cultivate and scale their own home-grown community of citizen developers.More

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.More

The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.More

"Australia is failing to embrace AI in business as quickly as the other top industrial nations."More

A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.More

“We’re redefining sales automation from a static database into a dynamic assistant that makes good sales people great.”More

The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.More

Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.More

“This is an exciting partnership in which industry, government, and the University meet to ensure our ICT graduates are job-ready.”More

So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?More

Businesses are increasingly deploying AI to gain better insights into customer needs and provide more personalised service, sales, and marketing.More

The solution will aim to improve overall customer experience by automating business processes for the government agency.More

As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.More

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.More

“In an increasingly competitive and dynamic world, organisations need the ability to change at the speed of innovation."More

Leonardo Consulting says the partnership has enabled the company to mature and further enhance its BPM offering to existing and future customers.More

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.More

Companies should find effective ways to expose customers to the benefits of AI that work to change their misperceptions and establish trust.More

Pega’s workforce intelligence capabilities use robotic automation and AI to understand how sales and service agents work.More

Ultimately, these benefits make employees more productive while freeing them to focus on delivering better customer experience.More

"Automating both core business functions and the ‘long tail’ of hard-to-automate tasks."More