Pegasystems stories - Page 2

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.>>

The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.>>

"Australia is failing to embrace AI in business as quickly as the other top industrial nations.">>

A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.>>

“We’re redefining sales automation from a static database into a dynamic assistant that makes good sales people great.”>>

The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.>>

Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.>>

“This is an exciting partnership in which industry, government, and the University meet to ensure our ICT graduates are job-ready.”>>

So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?>>

Businesses are increasingly deploying AI to gain better insights into customer needs and provide more personalised service, sales, and marketing.>>

The solution will aim to improve overall customer experience by automating business processes for the government agency.>>

As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.>>

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.>>

“In an increasingly competitive and dynamic world, organisations need the ability to change at the speed of innovation.">>

Leonardo Consulting says the partnership has enabled the company to mature and further enhance its BPM offering to existing and future customers.>>

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.>>

Companies should find effective ways to expose customers to the benefits of AI that work to change their misperceptions and establish trust.>>

Pega’s workforce intelligence capabilities use robotic automation and AI to understand how sales and service agents work.>>

Ultimately, these benefits make employees more productive while freeing them to focus on delivering better customer experience.>>

"Automating both core business functions and the ‘long tail’ of hard-to-automate tasks.">>

Organisations that are too risk-averse might be stalling their own growth, or at least that's what new research by Marketforce has found.>>

‘Digital transformation’ is a common group of words thrown around to label the current evolution of the modern workplace, and for good reason.>>