Results:

“In an increasingly competitive and dynamic world, organisations need the ability to change at the speed of innovation."More

Leonardo Consulting says the partnership has enabled the company to mature and further enhance its BPM offering to existing and future customers.More

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.More

Companies should find effective ways to expose customers to the benefits of AI that work to change their misperceptions and establish trust.More

Pega’s workforce intelligence capabilities use robotic automation and AI to understand how sales and service agents work.More

Ultimately, these benefits make employees more productive while freeing them to focus on delivering better customer experience.More

"Automating both core business functions and the ‘long tail’ of hard-to-automate tasks."More

Organisations that are too risk-averse might be stalling their own growth, or at least that's what new research by Marketforce has found.More

‘Digital transformation’ is a common group of words thrown around to label the current evolution of the modern workplace, and for good reason.More