Technology news for Australia's largest enterprises
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Three Australian companies to receive Pega Client Excellence Awards
“In an increasingly competitive and dynamic world, organisations need the ability to change at the speed of innovation."
Partnership sealed between Pegasystems and Leonardo Consulting
Leonardo Consulting says the partnership has enabled the company to mature and further enhance its BPM offering to existing and future customers.
Robotics: Turning simple chats into dynamic engagements
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
Consumers confused about AI, businesses must adapt, survey finds
Companies should find effective ways to expose customers to the benefits of AI that work to change their misperceptions and establish trust.
Pegasystems unveils AI and robotics capabilities to optimise CRM solution
Pega’s workforce intelligence capabilities use robotic automation and AI to understand how sales and service agents work.
Pegasystems' robotic automation drives rapid return in Banks
Ultimately, these benefits make employees more productive while freeing them to focus on delivering better customer experience.
New software takes business automation to 'entirely new level'
"Automating both core business functions and the ‘long tail’ of hard-to-automate tasks."
Risk aversion might be the safer path - but it comes with a hefty cost
Organisations that are too risk-averse might be stalling their own growth, or at least that's what new research by Marketforce has found.
Study reveals confidence in digital transformation – despite challenges
‘Digital transformation’ is a common group of words thrown around to label the current evolution of the modern workplace, and for good reason.