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Process automation Stories

Australian Stories

Process automation stories

AI adoption rises as Australian firms mine contact data
Data Analytics

AI adoption rises as Australian firms mine contact data

Businesses can uncover hidden service failures and improve customer loyalty by analysing contact centre interactions at scale with AI.

By Phong Bui • 4 min read • 3 days ago

Global Stories

Process automation stories

Nintex unifies automation & AI in platform overhaul
Digital Transformation

Nintex unifies automation & AI in platform overhaul

Organisations can now govern and deploy workflows, apps and AI together in one environment, aiming to cut rollout friction across departments.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Auxia launches Agent Studio for AI marketing workflows
Software-as-a-Service

Auxia launches Agent Studio for AI marketing workflows

Marketers could cut manual campaign work as Auxia links AI agents to existing tools, after surpassing 200 billion personalisation decisions.

By Mark Tarre • 3 min read • 3 days ago
OpenAI launches Admin plugin for ChatGPT Work & Codex
Software-as-a-Service

OpenAI launches Admin plugin for ChatGPT Work & Codex

Workspace managers can now handle access, spending and user changes in ChatGPT Work and Codex without switching between separate admin tools.

By Mark Tarre • 4 min read • 3 days ago
Talkdesk report says AI adoption outpaces business gains
Digital Transformation

Talkdesk report says AI adoption outpaces business gains

Despite near-universal deployment, most firms cannot prove AI is lifting service results, with only 5% able to measure business impact.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Rimini Street offers AI magic without the forced ERP migration
Digital Transformation

Rimini Street offers AI magic without the forced ERP migration

CIOs can keep existing ERP systems and still adopt agentic AI, as Rimini Street pitches a cheaper path away from vendor-led migrations.

By Sean Mitchell • 6 min read • 3 days ago
Progress survey finds firms lose USD $60,000 yearly
Software-as-a-Service

Progress survey finds firms lose USD $60,000 yearly

Administrative work is draining profitability, with professional services firms in Australia, India and Singapore losing USD $60,000 a year each.

By Sofiah Nichole Salivio • 4 min read • 4 days ago
Apple's Unified Memory powers Kiraa AI's rapid automation
Software-as-a-Service

Apple's Unified Memory powers Kiraa AI's rapid automation

Australian firms can speed month-end processing from days to an hour by running Kiraa AI on Macs instead of costly cloud servers.

By Anthony Caruana • 4 min read • 4 days ago
Aziro launches Aziron for governed enterprise AI tasks
DevOps

Aziro launches Aziron for governed enterprise AI tasks

It is aimed at firms that want AI agents to update records and trigger workflows without losing oversight or audit trails.

By Sean Mitchell • 4 min read • 4 days ago

Stories from Other Regions

Process automation stories

GBG launches Reach to verify AI agents' address data
Software-as-a-Service

GBG launches Reach to verify AI agents' address data

As enterprises move AI agents into live operations, poor address data is becoming a compliance and fulfilment risk for automated workflows.

By Sean Mitchell • 4 min read • Yesterday
Thinc launches AI service for SMEs as governance looms
Software-as-a-Service

Thinc launches AI service for SMEs as governance looms

Many mid-sized firms are now seeking clearer guidance on where AI fits into everyday workflows as Thinc expands support.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
IFS study finds industrial firms turning to AI workers
Robotics

IFS study finds industrial firms turning to AI workers

Rising labour shortages and undocumented know-how are slowing industrial growth, prompting firms to use AI workers for routine tasks instead.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Inde appoints Nish Sudhakaran as AI & data director
Digital Transformation

Inde appoints Nish Sudhakaran as AI & data director

The hire bolsters Inde's push into AI and data services as New Zealand firms grapple with governance and security before deployment.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Current picks Aiwyn for network-wide platform overhaul
Software-as-a-Service

Current picks Aiwyn for network-wide platform overhaul

The overhaul could standardise systems across nearly 30 partner firms, giving Current better data, billing control and faster client onboarding.

By Karen Joy Bacudo • 4 min read • 3 days ago
Crescendo launches AI-native customer experience platform
Software-as-a-Service

Crescendo launches AI-native customer experience platform

Businesses may cut CX stack costs by more than 60% as Crescendo bundles AI agents, ticketing and workforce tools into one platform.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
iManage to launch governed AI legal platform in October
Data Protection

iManage to launch governed AI legal platform in October

Law firms and in-house teams are being promised AI that can use sensitive matter data without breaching permissions, audit trails or ethical walls.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Cognida buys Automate platform to boost finance AI
Digital Transformation

Cognida buys Automate platform to boost finance AI

The deal gives Cognida a software foothold in finance automation as businesses demand AI tools that are auditable, controlled and accurate.

By Karen Joy Bacudo • 4 min read • 4 days ago