Quality assurance news stories
Contact Centre
Managing quality with a work-from-anywhere workforce
When agents transitioned to work-from-anywhere, the traditional approaches to quality management were no longer viable, writes NICE president for APAC Darren Rushworth.
Digital Transformation
QA an increasing priority as more businesses invest in digital transformation
The WQR 2020 highlights that expectations from QA have been increasing with an upward trend across various strategic objectives, including the need for QA to support business growth and the importance of ensuring end-user satisfaction.
Cloud
NZQA registration withdrawal proves it will not tolerate poor education provision
The New Zealand Qualifications Authority (NZQA) has withdrawn the registration of Linguis International Institute, a private training establishment.