IT Brief Australia - Technology news for CIOs & IT decision-makers

Raghav Sibal stories

Raghav Sibal writes extensively about innovations and challenges in the retail and supply chain industries, with particular focus on how technology shapes customer experiences and operational efficiencies. His stories cover topics like post-purchase activities, order cancellations, and the evolution of retail technology such as Point-of-Sale systems and RFID.

Through his insights, readers can explore the impact of emerging trends including omnichannel retail strategies, the role of artificial intelligence in supply chain planning, and shifting customer expectations in an increasingly digital and interconnected marketplace. His coverage also addresses real-world retailer issues like inventory accuracy, the importance of flexible return policies, and adapting to cost-of-living pressures.

By following Raghav Sibal's work, readers gain a nuanced understanding of how retailers are navigating technological advancements and changing consumer behaviors to improve service and operational outcomes. His articles offer valuable perspectives for anyone interested in the future of retail, supply chain management, and customer experience innovation.

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Study shows return policies crucial for Australian retailers

Thu, 19th Sep 2024
As cost-of-living pressures rise, Australian shoppers are more selective and returns-savvy, making flexible return policies key to retail success, says a new study.
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Manhattan Associates unveils AI innovations at Melbourne event

Fri, 30th Aug 2024
Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.
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Study shows return policies vital for retail success in 2024

Wed, 7th Aug 2024
Manhattan Associates' study reveals flexible return policies are key for retail as 72% of consumers return items due to rising living costs, post-EOFY.
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People are talking about RFID again… Here’s why

Fri, 12th Jul 2024
RFID technology is making a retail comeback, thanks to cost reductions and multifunctional handheld readers, revolutionising inventory management and customer experience.
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ANZ retailers struggle with omnichannel experience

Mon, 25th Mar 2024
ANZ retailers struggle with inventory accuracy, hindering smooth omnichannel shopping experiences, according to a Manhattan Associates study.
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Manhattan Associates Australia acclaimed as top workplace

Mon, 19th Feb 2024
Manhattan Associates Australia lauded as a great workplace according to the Great Place to Work Trust Index© Survey, a testament to its quality workplace culture and employee engagement.
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How online returns harm Australian retailers' image

Mon, 28th Aug 2023
New research from Manhattan Associates has revealed how online returns processes are detrimental to shaping Australian retailers' perceptions.
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Manhattan Associates named finalist for Omnichannel Excellence

Thu, 20th Apr 2023
Manhattan Associates has been recognised at the 2023 Vendors in Partnership (VIP) awards as an Omni-Channel Excellence finalist in Australia.
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Will the Metaverse change retail as we know it in 2023?

Tue, 21st Mar 2023
Many futurists have glorified the potential benefits of its positively revolutionary potential for the future of work, retail, and even bigger societal issues.
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Manhattan Associates predicts retail tech trends for 2023

Wed, 18th Jan 2023
The Australian retail landscape will see limited stock, growing volumes of returns and increased customer expectations for online deliveries.
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Manhattan Associates releases new solutions for post-purchase activity

Wed, 26th Oct 2022
Manhattan Associates launches new solutions to improve post-purchase experience amid changing customer expectations. Retailers under pressure to meet demands.
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Manhattan helping Sonepar transform distribution network

Mon, 18th Jul 2022
Sonepare is expanding its current Manhattan Active Warehouse Management capabilities to support its ongoing global omnichannel supply chain transformation.
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New late-stage order cancellation to improve customer service

Fri, 17th Jun 2022
Manhattan Associates launches late-stage cancellation service to prevent unwanted shipments and costly returns in online retail.
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Shortening the click-to-customer cycle through smart technologies

Mon, 23rd May 2022
The race to shorten click-to-customer cycle times is the biggest challenge for retailers in an omnichannel world.
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The evolution of POS technology in an omnichannel world

Fri, 22nd Apr 2022
Retailers are redefining the connected commerce era with modern Point-of-Sale (POS) technology at the center, enabling a seamless customer experience.
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Orders with multiple shipments causing customer dissatisfaction

Mon, 21st Feb 2022
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.
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Retail trends for 2022 highlight adoption of new tech and staff retention as crucial

Fri, 21st Jan 2022
New analysis predicts that the adoption of new systems will shape the retail and supply chain industry in 2022.
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Retailers struggling to meet customer expectations during COVID-19

Tue, 5th May 2020
A new study shows omnichannel retailers outperforming pure play online firms in Australia during COVID-19, but all struggle with stock and delivery issues.