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Self-service Stories

Australian Stories

Self-service stories

Chaty.ai raises USD $1.15 million to boost tourism AI
Customer Experience

Chaty.ai raises USD $1.15 million to boost tourism AI

Tourism operators could capture more bookings as an AI receptionist now answers missed calls, checks availability and takes payments automatically.

By Sean Mitchell • 3 min read • Fri, 26th Jun 2026
Customers lose trust in AI in regulated industries
Data Protection

Customers lose trust in AI in regulated industries

Consumer patience is thinning, with Australian customers most likely to walk away when poor communications or clumsy data capture erode trust.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 17th Jun 2026

Global Stories

Self-service stories

8x8 launches flexible small business offer for partners
Software-as-a-Service

8x8 launches flexible small business offer for partners

Small businesses in the UK, Ireland and Australia can now buy 8x8 services without fixed seats or annual licences, easing reseller sales.

By Sean Mitchell • 4 min read • Last month
Google named Gartner conversational AI leader again
Digital Transformation

Google named Gartner conversational AI leader again

Enterprises are turning to AI agents that can handle complex service requests, raising the stakes for vendors competing on reliability and governance.

By Sean Mitchell • 4 min read • Last month
Hospitality POS shifts to connected self-service platforms
Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Last month
HP expands OpenAI partnership to scale AI across business
DevOps

HP expands OpenAI partnership to scale AI across business

The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.

By Sean Mitchell • 4 min read • Last month
LumApps launches AI Employee Hub for everyday work
Software-as-a-Service

LumApps launches AI Employee Hub for everyday work

The platform aims to close the gap between heavy AI spending and everyday use, especially for frontline staff across fragmented workplace systems.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026
AI-native telco accelerator launched to speed deployment
Digital Transformation

AI-native telco accelerator launched to speed deployment

A new benchmark and shared guidance aim to help telecom operators turn scattered AI pilots into large-scale deployments across their networks.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 24th Jun 2026
Zoom adds AI tools to Virtual Agent for customer service
Software-as-a-Service

Zoom adds AI tools to Virtual Agent for customer service

Customer service teams can now build and monitor AI agents more easily, with Zoom adding testing, quality controls and outcome-based pricing.

By Sean Mitchell • 4 min read • Tue, 23rd Jun 2026
Perion launches Ask Perion for self-serve ad planning
Software-as-a-Service

Perion launches Ask Perion for self-serve ad planning

Marketers juggling multiple ad channels may cut planning time as Perion rolls out AI tools that turn briefs and data into media plans.

By Sofiah Nichole Salivio • 3 min read • Mon, 22nd Jun 2026

Stories from Other Regions

Self-service stories

DBS adds agentic AI to virtual assistants for customers
Digital Transformation

DBS adds agentic AI to virtual assistants for customers

Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.

By Sean Mitchell • 4 min read • Last week
InvoiceCloud & BlitzenX team up on insurer payments
Software-as-a-Service

InvoiceCloud & BlitzenX team up on insurer payments

Carriers can speed claims payouts and reduce manual billing work as the new tie-up links payment tools with core insurance systems.

By Karen Joy Bacudo • 3 min read • Last week
British Triathlon launches digital overhaul with Netcompany
Customer Relationship Management

British Triathlon launches digital overhaul with Netcompany

The overhaul aims to give members simpler digital access, more relevant communications and better self-service across Great Britain’s triathlon bodies.

By Sofiah Nichole Salivio • 5 min read • Last month
Carrier-agent friction eases as visibility gap widens
Digital Transformation

Carrier-agent friction eases as visibility gap widens

Direct-to-consumer rivals are intensifying pressure on agencies as carriers still lack market intelligence on where business is shifting.

By Sean Mitchell • 4 min read • Sat, 27th Jun 2026
Eltropy adds Illuma voice security for financial firms
Multi-factor authentication

Eltropy adds Illuma voice security for financial firms

Financial institutions will be able to verify callers in seconds as Eltropy embeds IllumaSHIELD to counter AI-driven voice fraud.

By Karen Joy Bacudo • 4 min read • Thu, 11th Jun 2026
Why does CX and UC need to be designed together?
Unified Communications

Why does CX and UC need to be designed together?

Disconnected customer and internal communications are driving missed calls, repeat contacts and burned-out agents, according to the article.

By Samantha Mooney • 6 min read • Tue, 9th Jun 2026
Parloa opens London office as AI expansion gathers pace
Customer Relationship Management

Parloa opens London office as AI expansion gathers pace

London's rising AI investment is drawing Parloa into the capital as the company expands its European footprint and customer base.

By Sean Mitchell • 5 min read • Thu, 4th Jun 2026