Service level agreement (SLA) news stories
8x8 says it's raising the bar for cloud communications with 99.999% global uptime SLA
“It enables organisations around the world to focus on driving their business forward by exceeding their employee communications and customer engagement objectives.”
Tackling internal perceptions that SLAs aren’t performing
Not all organisations have realised the maturity to recognise when the performance claims of public cloud don’t stack up.