Service management stories - Page 7

ManageEngine introduces DEX tools in Endpoint Central to help IT teams proactively fix issues, cutting support tickets and boosting employee productivity.

Virtualplatform has launched a white-label mobile app enabling ISPs and partners to manage customer lifecycles with branded, mobile-first service and billing tools.

IFS has acquired London-based 7bridges, enhancing its AI-driven supply chain tools to cut costs and boost logistics efficiency across industry sectors.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

Tenable One has surpassed 300 integrations, becoming the most interconnected exposure management platform to unify security data and reduce risk.

ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.

BeyondTrust enhances remote support with FIPS 140-2 and CJIS compliance, aiding public sector IT teams in meeting stringent security standards without VPNs.

McLaren Racing partners with Freshworks to adopt AI-powered IT solutions, enhancing global IT efficiency for the 2025 Formula 1 season and beyond.

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

LogicMonitor has launched Edwin AI on AWS Marketplace, enabling IT teams to automate incident management and boost operational efficiency in ITOps.

Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.

ManageEngine launches MSP Central, a cloud-native platform that unifies MSP operations, boosting efficiency with modular, AI-powered tools and security features.

ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.

Kinetic IT is the first Australian firm to achieve Scopism's SIAM Assured status, becoming the second worldwide with this key service integration accolade.

Carnival Cruise Line partners with DXC Technology to enhance IT across its 29 ships, boosting guest experience and operational efficiency worldwide.

TCS and SAP have partnered to accelerate SAP customers' migration to cloud and boost generative AI adoption through the RISE with SAP initiative globally.

Kinetic IT has secured a contract to deliver comprehensive technology services, supporting Main Roads WA's management of 19,000km of road infrastructure.

SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.

SolarWinds has unveiled new tools to enhance IT resilience as firms face increasing digital complexity and economic pressures, addressing key customer concerns.

monday.com has launched its AI-driven enterprise service management platform, monday service, now available for all users after a successful beta phase.