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Technology news for Australia's largest enterprises

Telephony news stories

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Optus
Likewize acquires Optus subsidiary for $200 million and enters 15 year partnership with Optus
One of the world's largest tech protection and support companies, Likewize, has announced it has entered into an agreement to buy 100% of Optus Insurance Services shares, a wholly-owned subsidiary of Singtel Optus, and one of Australia's largest mobile phone operators. 
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Microsoft Teams
Considering Microsoft Teams for calling? What you need to know
Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony. 
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Microsoft Teams
LoopUp appoints Leigh Henderson as director of consulting for Australia
As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.
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Microsoft Teams
The ultimate integration - Microsoft Teams and the office phone
Microsoft Teams emerged as one of the most utilised solutions for previously on-premises office teams as they migrated their work into their living rooms and home-offices; but for some teams, Teams was missing a certain crucial functionality.
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Microsoft Teams
8x8 brings enterprise telephony to Microsoft Teams
“We are dedicated to ensuring organisations meet their work-from-anywhere directives to increase responsiveness and resilience, while allowing employees to stay productive and effective in a mobile first world."
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Unified Communications
APAC unified comms and IP telephony market on the incline
“Businesses in the APAC region are expected to drive broader UCaaS adoption and cloud migration as they embark on digital transformation projects."
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VoIP / SIP
Businesses wasting money on SIP channels, says Virsae
Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.
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Internet
Dimension Data joins forces with Taiwan rubber giant
"Even though the project is not fully completed, the client is already seeing savings in a host of areas."
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Telephony
Police to launch non-emergency 24/7 phone number
“We want our police force to be easily accessible and for the entire community to feel connected to them."
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Dimension Data
NZ Police extend Dimension Data partnership
The extended partnership builds on the work Dimension Data is already doing with NZ Police across networking and other key programmes of work.
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Unified Communications
Interactive Intelligence releases communications software in NZ
Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.
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Telephony
Toshiba's UC solution wins big
Toshiba’s UCedge unified communications solution has won a 2015 Unified Communications Product of the Year Award from TMC.
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VoIP / SIP
VoIP: On the rise
Voice Over Internet Protocol (VoIP) is becoming an increasingly popular choice and is undeniably on the rise in the enterprise and SME space.
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Unified Communications
Introducing... VoIPwatch NZ
Our aim is to be the grand central station of VoIP news, bringing together industry, implementers and end users together in one spot.
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Customer
FMG ditches Avaya, chooses Interactive Intelligence
Interactive Intelligence has announced that it will partner with FMG, New Zealand’s leading rural insurer, to roll out its Customer Interaction Center (CIC) IP communications software suite.
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Unified Communications
Double your ROI on unified comms
Companies investing in unified communications solutions report a tremendous return on investment for their efforts.
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From the magazine
What is Lync’s role in corporate telephony?
What does Lync have to offer for a company striving for an effective corporate telephony strategy?
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Contact Centre
Customer experience key to preventing churn
Improving customer experience with the contact centre is key to stopping churn, says Zeacom's Dean Hodgson.
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VoIP / SIP
The ever-expanding growth of VoIP
Cloud is a fashionable buzz word at the moment, regularly thrown round by anyone who’s got two cents to put in on upcoming IT trends.
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Cloud
Pros and cons of moving your telephony to the cloud
Every vendor will talk about the flexibility of their systems; most, however, do not provide truly customised services.
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VoIP / SIP
Cloud change coming to business telephony
Telephony – in all its forms, be it on-premise PBX, VoIP, unified communications or contact centres – touches all New Zealand businesses. Heather Wright looks at the changes cloud is bringing to telephony.
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BYOD / Bring Your Own Device
Top UC trends
Here are some of the trends identified by the New Zealand Unified Communications Market Report 2011 from Frost & Sullivan:
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VoIP / SIP
VOIP on the business scene
Proponents of VoIP talk up its potential to enhance the business environment. But can the technology really deliver on that promise and is it worth the investment? Kelvin Hussey, general manager of CallPlus shares his view of how VoIP can benefit you
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VoIP / SIP
Answering the call
Voice over IP (VoIP) solutions have been around for years but the technology is finally becoming a mainstream option for New Zealand businesses. As Simon Hendery reports, the reason for VoIP’s increasing popularity is simple: prices have dropped.