Telephony news stories

One of the world's largest tech protection and support companies, Likewize, has announced it has entered into an agreement to buy 100% of Optus Insurance Services shares, a wholly-owned subsidiary of Singtel Optus, and one of Australia's largest mobile phone operators. 

Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony. 

As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.

Microsoft Teams emerged as one of the most utilised solutions for previously on-premises office teams as they migrated their work into their living rooms and home-offices; but for some teams, Teams was missing a certain crucial functionality.

“We are dedicated to ensuring organisations meet their work-from-anywhere directives to increase responsiveness and resilience, while allowing employees to stay productive and effective in a mobile first world."

“Businesses in the APAC region are expected to drive broader UCaaS adoption and cloud migration as they embark on digital transformation projects."

Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.

"Even though the project is not fully completed, the client is already seeing savings in a host of areas."

“We want our police force to be easily accessible and for the entire community to feel connected to them."

The extended partnership builds on the work Dimension Data is already doing with NZ Police across networking and other key programmes of work.

Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.

Toshiba’s UCedge unified communications solution has won a 2015 Unified Communications Product of the Year Award from TMC.

Voice Over Internet Protocol (VoIP) is becoming an increasingly popular choice and is undeniably on the rise in the enterprise and SME space.

Our aim is to be the grand central station of VoIP news, bringing together industry, implementers and end users together in one spot.

Interactive Intelligence has announced that it will partner with FMG, New Zealand’s leading rural insurer, to roll out its Customer Interaction Center (CIC) IP communications software suite.

Companies investing in unified communications solutions report a tremendous return on investment for their efforts.

What does Lync have to offer for a company striving for an effective corporate telephony strategy?

Improving customer experience with the contact centre is key to stopping churn, says Zeacom's Dean Hodgson.

Cloud is a fashionable buzz word at the moment, regularly thrown round by anyone who’s got two cents to put in on upcoming IT trends.

Every vendor will talk about the flexibility of their systems; most, however, do not provide truly customised services.

Telephony – in all its forms, be it on-premise PBX, VoIP, unified communications or contact centres – touches all New Zealand businesses. Heather Wright looks at the changes cloud is bringing to telephony.

Here are some of the trends identified by the New Zealand Unified Communications Market Report 2011 from Frost & Sullivan:

Proponents of VoIP talk up its potential to enhance the business environment. But can the technology really deliver on that promise and is it worth the investment? Kelvin Hussey, general manager of CallPlus shares his view of how VoIP can benefit you

Voice over IP (VoIP) solutions have been around for years but the technology is finally becoming a mainstream option for New Zealand businesses. As Simon Hendery reports, the reason for VoIP’s increasing popularity is simple: prices have dropped.