Telephony stories - Page 2

With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.

Peak Insight successfully deploys a Webex Calling and Contact Centre solution for Opal Packaging Australia in a significant managed services agreement.

During the pandemic, WEHI and ALE collaborated closely to enable flexible and remote working from anywhere, including from home.

Netpoleon appoints new Country Manager for NZ and Islands, DJ Lamba, to lead expansion in New Zealand, building teams and partnerships. #technews.

Likewize acquires Optus subsidiary and secures 15-year partnership, expanding its device insurance services in Australia.

Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony.

As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.

Lightwire Business offers a Teams Calling solution that scales without the per-user charge model, making it more cost-effective for businesses.

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

Unified Communications as a Service (UCaaS) and hosted IP telephony in Asia Pacific is growing due to security and reliability concerns, says Frost - Sullivan.

Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.

Taiwanese rubber giant teams up with Dimension Data to upgrade its Internet telephony infrastructure, aiming to improve efficiency and collaboration.

Asia Pacific is set to become the growth engine for ALE, with ANZ leading the way, as local companies seize the opportunity to buy business outcomes.

An IT solution by Brennan IT and Local Government Super has won an Excellence award from the Australian Institute of Superannuation Trustees.

Interactive Intelligence has released its latest customer engagement, unified communications and collaboration cloud services to the ANZ region.

Toshiba's UCedge unified communications solution has won a 2015 Unified Communications Product of the Year Award from TMC.

Voice Over Internet Protocol (VoIP) is becoming an increasingly popular choice and is undeniably on the rise in the enterprise and SME space.

Our aim is to be the grand central station of VoIP news, bringing together industry, implementers and end users together in one spot.

Companies investing in unified communications solutions report a tremendous return on investment for their efforts.

Enterprises are shifting from traditional telephony to cloud-based solutions, sparking interest in the New Zealand market.