Unified Communications-as-a-Service (UCaaS) Stories

Australian Stories

Unified Communications-as-a-Service (UCaaS) stories

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025

Unified Communications

Comms Group posts record March revenue of $5.0 million

Comms Group achieved record March 2025 revenue of $5.0 million, driven by global expansion and major new contract wins across diverse sectors.

By Catherine Knowles • 3 min read • Thu, 17th Apr 2025

Artificial Intelligence

Meals on Wheels SA supporting its critical customer service function with UCaaS

Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.

By RingCentral • 4 min read • Tue, 1st Oct 2024

BlueChip Infotech

Access4 acquires Channel UC to boost cloud communications

Access4 acquires Channel UC to bolster cloud communications, expanding its portfolio and partner base. Channel UC execs join Access4 to drive innovation.

By Imee Dequito • 3 min read • Mon, 16th Sep 2024

EduTech

Melanoma Institute Australia partners with RingCentral for UCaaS

Melanoma Institute Australia signs five-year deal with RingCentral to deploy RingEX UCaaS platform across 12 clinics, enhancing communication and patient care.

By Kaleah Salmon • 3 min read • Mon, 16th Sep 2024

Global Stories

Unified Communications-as-a-Service (UCaaS) stories

Unified Communications

Five use cases that justify ditching VPNs for good

Organisations face rising VPN breaches and slow speeds, prompting a shift to Zero Trust Network Access for safer, faster hybrid work and cloud migration.

By Tony Burnside • 5 min read • Thu, 10th Jul 2025

Unified Communications

Zoom & Mitel launch hybrid communications solution

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025

Marketing Technologies

Zoom announces enhanced features for Team Chat users

Zoom has unveiled a revamped Team Chat sidebar within its Workplace suite, enhancing user experience with personalised features and AI tools to boost productivity.

By Melania Watson • 3 min read • Fri, 31st Jan 2025

EduTech

Alcatel-Lucent Enterprise partners with Westcoast for UK distribution

Alcatel-Lucent Enterprise has partnered with Westcoast to distribute an extensive range of communications and networking technologies across the UK and Ireland.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2025

Unified Communications

8x8 sees 60% growth in new product sales for FY25 Q2

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Nov 2024

Unified Communications

RingCentral leads 2024 Gartner Magic Quadrant for UCaaS

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

By Kaleah Salmon • 2 min read • Thu, 24th Oct 2024

Unified Communications

Zoom & Mitel forge hybrid cloud partnership for enterprises

Zoom partners with Mitel to offer a hybrid cloud solution, integrating Zoom Workplace and AI with Mitel's platforms, enhancing enterprise collaboration and security.

By Sean Mitchell • 3 min read • Thu, 19th Sep 2024

Unified Communications

Zoom launches post-quantum encryption to secure user data

Zoom pioneers with post-quantum end-to-end encryption, setting a new security standard in video conferencing to protect against future quantum threats.

By Shannon Williams • 2 min read • Thu, 23rd May 2024

Unified Communications

Unified communications market to expand to USD $187.6 billion by 2031

New research reveals the global unified communications market will soar from USD $48.1B in 2021 to USD $187.6B by 2031, driven by digital transformation and remote work trends.

By Kaleah Salmon • 3 min read • Tue, 21st May 2024

Stories from Other Regions

Unified Communications-as-a-Service (UCaaS) stories

Unified Communications

Complementary collaboration: why partners need to do more with unified communications

UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.

By Matthew Worboys • 5 min read • Fri, 11th Jul 2025

Unified Communications

Gamma launches Edge programme to drive partner growth in UK

Gamma has launched Gamma Edge, a new UK channel programme to boost partner growth with data-led insights, rewards, and streamlined commercial and tech solutions.

By Shannon Williams • 3 min read • Fri, 4th Jul 2025

Unified Communications

Gamma unveils team to drive growth & digital transformation

Gamma launches a Strategic and Transformation Team to drive growth and digital transformation in UCaaS, networks, and managed services for partners and businesses.

By Catherine Knowles • 3 min read • Thu, 3rd Jul 2025