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Xero unveils AI business health scorecards for users
Software-as-a-Service

Xero unveils AI business health scorecards for users

Users can now track performance against targets and share AI-powered scorecards as Xero expands analytics tools to 4.6 million subscribers worldwide.

By Karen Joy Bacudo • 4 min read • Wed, 22nd Apr 2026
BlackBerry survey flags secure messaging gaps in government
Data Protection

BlackBerry survey flags secure messaging gaps in government

Most respondents still trust consumer chat apps for sensitive work, despite widespread confusion over what encryption does not protect.

By Jake MacAndrew • 3 min read • Wed, 22nd Apr 2026
HiDock launches P1 AI voice recorder with HiNotes 3.0
Unified Communications

HiDock launches P1 AI voice recorder with HiNotes 3.0

Professionals can now record meetings through their own Bluetooth earphones, while a recording-free transcription option addresses privacy concerns.

By Sofiah Nichole Salivio • 3 min read • Fri, 17th Apr 2026
Emergent launches Wingman autonomous AI agent for work
Software-as-a-Service

Emergent launches Wingman autonomous AI agent for work

By handling emails, calendars and routine requests in the background, the tool aims to cut admin for businesses wary of autonomous AI risks.

By Sean Mitchell • 3 min read • Thu, 16th Apr 2026
Emergent launches Wingman AI agent for workplace tasks
Software-as-a-Service

Emergent launches Wingman AI agent for workplace tasks

Australian firms under productivity pressure can now offload routine work to an always-on agent that links Gmail, Slack and calendars.

By Sofiah Nichole Salivio • 3 min read • Thu, 16th Apr 2026
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Sat, 11th Apr 2026
Indosat traffic jumps 20% on Eid homecoming routes
Unified Communications

Indosat traffic jumps 20% on Eid homecoming routes

Network downtime fell as millions of travellers drove a more than 20% rise in mobile data use on Indonesia’s Eid homecoming routes.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 26th Mar 2026
Gamma urges staged AI rollouts to cut CX transformation risk
Customer Relationship Management

Gamma urges staged AI rollouts to cut CX transformation risk

Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Mar 2026
Infobip report marks shift to omnichannel AI messaging
Unified Communications

Infobip report marks shift to omnichannel AI messaging

Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026

Stories from Other Regions

Whatsapp stories

UK businesses adopt RCS & AI for customer messaging
Data Analytics

UK businesses adopt RCS & AI for customer messaging

Fraud fears and rising smishing are pushing UK firms towards verified RCS and AI-led omnichannel chats, a new study finds.

By Sean Mitchell • 3 min read • Thu, 16th Apr 2026
HiDock launches USD $169 AI recorder for Bluetooth calls
Unified Communications

HiDock launches USD $169 AI recorder for Bluetooth calls

Remote workers and journalists can now record calls without meeting bots, as HiDock’s P1 captures Bluetooth earbud audio and transcribes it.

By Kaleah Salmon • 3 min read • Thu, 16th Apr 2026
Deepfake report finds US & X lead global incidents
Surveillance

Deepfake report finds US & X lead global incidents

The United States and X dominate deepfake spread, with a new report linking 46.9% of cases to the US and most incidents to social media.

By Shannon Williams • 3 min read • Tue, 14th Apr 2026
Round raises USD $6 million to automate finance work
Digital Transformation

Round raises USD $6 million to automate finance work

Finance teams could soon shed repetitive treasury and payroll tasks as the London fintech expands its automation software after fresh backing.

By Karen Joy Bacudo • 4 min read • Mon, 13th Apr 2026
Britons would ditch heating before internet, survey finds
Unified Communications

Britons would ditch heating before internet, survey finds

A UK survey suggests connectivity now outranks heating for many households, with 32% willing to go cold for a week to stay online.

By Kaleah Salmon • 4 min read • Thu, 2nd Apr 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
Docplanner rolls out AI voice booking agent with Twilio
Unified Communications

Docplanner rolls out AI voice booking agent with Twilio

Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026
VerbaFlo raises $7m to scale AI real estate platform
Customer Experience

VerbaFlo raises $7m to scale AI real estate platform

VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026