Stories by Alok Kulkarni
Don’t let your CCaaS cloud migration cast a shadow over customer experience
Mon, 12th Dec 2022
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uc
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cx
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martech
Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what’s the catch?.
How to regain customers' trust after a CX failure
Tue, 9th Jan 2018
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crm
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uc
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cx
After a year rife with Customer Experience (CX) failures, Australian companies must repair consumer trust through transparency and reliable service delivery.
How telcos can win the CX race
Wed, 1st Nov 2017
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crm
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uc
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cx
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.