Stories by Alok Kulkarni
![Story image](../../../../../uploads/story/2022/12/12/preview_Alok_Kulkarni_1.webp)
Don’t let your CCaaS cloud migration cast a shadow over customer experience
Mon, 12th Dec 2022
#
uc
#
cx
#
martech
Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what’s the catch?.
![Story image](../../../../../uploads/story/2018/01/09/preview_ThinkstockPhotos-667315360.webp)
How to regain customers' trust after a CX failure
Tue, 9th Jan 2018
#
uc
#
crm
#
cx
After a year rife with Customer Experience (CX) failures, Australian companies must repair consumer trust through transparency and reliable service delivery.
![Story image](../../../../../uploads/story/2017/11/01/preview_ThinkstockPhotos-200521469-001.webp)
How telcos can win the CX race
Wed, 1st Nov 2017
#
uc
#
crm
#
cx
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.