Stories by Alok Kulkarni
Don’t let your CCaaS cloud migration cast a shadow over customer experience
Cloud plays a vital role in preparing businesses for the future, and its benefits are undeniable - so what’s the catch?.
How to regain customers' trust after a CX failure
Aussie firms blush as CX mishaps mar '17; Trust & tech key for '18 rebound.
How telcos can win the CX race
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.