Stories by Brendan Maree
Using data to improve the management of contingent workforces
Last month
#
wfh
#
outsourcing
#
productivity
Businesses are harnessing data to optimise the management of their contingent workforces, a trend invigorated by the remote work shift during the pandemic.
Rising to the contact centre security challenge in the era of COVID-19
Fri, 10th Jul 2020
#
contact centre
#
crm
#
martech
Amid the COVID-19 pandemic, Australian contact centres are adopting remote working arrangements, but experts warn of increased cyber attack risks.
Why creating an eco-system of interconnected apps can make your business stronger
Mon, 10th Feb 2020
#
crm
#
contact centre
#
cx
App overload stifles insights as businesses struggle to unite scattered data for customer experience.
Why SD-WAN and cloud make a powerful combination
Mon, 25th Nov 2019
#
contact centre
#
network infrastructure
#
cloud services
Aussie businesses adopt SD-WAN to boost cloud app performance amidst soaring cloud investment.
Why supply chain companies should adopt cloud-based communications
Wed, 13th Nov 2019
#
contact centre
#
cloud services
#
inventory management systems
Cloud tech revolutionising Australia's $97bn supply chain industry, enhancing efficiency and communication.
Why embracing cloud-based communication applications can give retailers a boost – 8x8
Wed, 28th Aug 2019
#
contact centre
#
uc
#
8x8
For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.
How AI benefits customer service
Mon, 25th Feb 2019
#
contact centre
#
crm
#
martech
Advanced analytics techniques for customer care are finally moving from the lab to production, using machine learning and AI to find context in customer data.
Tearing down international borders with cloud-based communication
Fri, 9th Feb 2018
#
contact centre
#
crm
#
martech
Companies with global aspirations face challenges in deploying effective communications infrastructure, but cloud-based platforms offer a solution.