Stories by Christoph Börner
AI Chatbots and the Importance of Automated Testing
Over recent years, there has been a significant and noticeable rise in the use of chatbots across a wide variety of industries.
Can machines really deliver better customer experience than humans?
All eyes are on the big tech players as they battle it out to win the chatbot innovation race, but it’s not been without its challenges.
The simple reason your bot is failing
A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys. .