Stories by Christoph Börner
![Story image](../../../../../uploads/story/2023/06/12/preview_GettyImages-1401698307.webp)
AI Chatbots and the Importance of Automated Testing
Tue, 13th Jun 2023
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uc
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cx
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martech
Over recent years, there has been a significant and noticeable rise in the use of chatbots across a wide variety of industries.
![Story image](../../../../../uploads/story/2023/02/27/preview_GettyImages-1206801125.webp)
Can machines really deliver better customer experience than humans?
Tue, 28th Feb 2023
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uc
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cx
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martech
All eyes are on the big tech players as they battle it out to win the chatbot innovation race, but it’s not been without its challenges.
![Story image](../../../../../uploads/story/2023/02/07/preview_GettyImages-1321779943.webp)
The simple reason your bot is failing
Tue, 7th Feb 2023
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uc
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ai
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ai agents
A word of caution is in order: when it comes to chatbot execution, it's easy to miss the mark and much can be learnt from past chatbot journeys.
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