IT Brief Australia - Technology news for CIOs & IT decision-makers
Australia

Stories by Peter Hughes

Global Stories

Written by Peter Hughes

This call will be recorded for its business insights
Unified Communications

This call will be recorded for its business insights

The speed of artificial intelligence (AI) development - particularly generative AI - has caught most regulators and businesses around the world off guard.

By Peter Hughes • 5 min read • Thu, 6th Jul 2023
Are your communications just good enough or great?
Customer Relationship Management

Are your communications just good enough or great?

Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.

By Peter Hughes • 4 min read • Thu, 25th May 2023
Digital insight through UCaaS to improve customer experience - RingCentral
Customer Relationship Management

Digital insight through UCaaS to improve customer experience - RingCentral

The introduction of UCaaS is revolutionizing customer service, providing greater visibility and reporting on call status and metrics.

By Peter Hughes • 3 min read • Wed, 11th May 2022
Five must-haves for unified communications to bridge the gaps in a hybrid workplace
Unified Communications

Five must-haves for unified communications to bridge the gaps in a hybrid workplace

Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.

By Peter Hughes • 6 min read • Mon, 28th Jun 2021