Stories by Peter Hughes
Putting all your eggs in one communication basket is never a good idea
Mon, 5th Feb 2024
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uc
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crm
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cx
Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.
This call will be recorded for its business insights
Thu, 6th Jul 2023
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uc
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genai
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ai
The speed of artificial intelligence (AI) development - particularly generative AI - has caught most regulators and businesses around the world off guard.
Are your communications just good enough or great?
Thu, 25th May 2023
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uc
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crm
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voip
Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.
Digital insight through UCaaS to improve customer experience - RingCentral
Wed, 11th May 2022
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uc
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crm
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cx
The introduction of UCaaS is revolutionizing customer service, providing greater visibility and reporting on call status and metrics.
Five must-haves for unified communications to bridge the gaps in a hybrid workplace
Mon, 28th Jun 2021
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uc
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hybrid & remote work
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contact centre
Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.