itb-au logo
Story image

Australian not-for-profit digitally transforms for client security

Relationships Australia New South Wales (RANSW) is a not-for-profit counselling organization that’s selected Nutanix and Avaya to power its digital transformation.

With most of its funding coming from State and Federal Governments, RANSW is required to demonstrate innovation in its service delivery in order to maximise value for money.

Chasing this innovation, the organisation implemented the Nutanix Enterprise Cloud Platform running Nutanix AHV to create a secure, on-premises cloud environment that could deliver critical applications.

The Nutanix platform was also put in place to securely enable Avaya contact centre and video conferencing - a key component of its digital strategy.

RANSW say it is already saving upwards of $150,000 per annum using the Nutanix and Avaya platforms to power its 23 sites.

It adds that its return on investment is expected to increase as it scales up to accommodate business expansion with thee integration between Nutanix AHV and Citrix allowing RANSW to deploy and manage secure end-user desktops.

The next step for the organistion is to deploy an upcoming version of Avaya’s video conferencing platform, Avya Conferencing 9.0. The new version will run in a web browser without the need to install software on the client’s device.

Mark Hindle, head of technology at RANSW, says security is paramount to everything they do.

“The Nutanix and Avaya technologies create that safe environment so our counsellors can interact with their clients while ensuring their confidentiality,” explains Hindle.

“Nutanix and Citrix keep all data private so there’s no risk of that sensitive information leaking, while Avaya allows our staff to deliver support to people when and where they need it,” he says.

“Think of a scenario where an individual is in a hostile situation at home – perhaps they are victim to an abusive partner. If they can’t leave the home for a face-to-face meeting, we will be able to provide a URL to access Avaya conferencing, giving clients the ability to initiate a private browsing session that won’t leave a trace."

Hindle adds that because Avaya will be hosted on Nutanix, they won’t need to worry about the data’s security or complexity as they need to scale it.

RANSW has also indicated that, to date, it has experienced a considerable rise in uptime across all systems, a dramatic increase in application performance, and overall growth in confidence in the IT system by employees.

Story image
How Employer of Record helps companies expand to new markets around the globe
Using an Employer of Record allows companies to break into new markets and hire the talent they need quickly and easily — with all human resources, onboarding, paperwork, and legal compliance taken care of.More
Link image
You’re invited: The secrets to workplace happiness in the post-pandemic world
It has been a rough year for workplace wellbeing, with disruption and health concerns worrying every employee. Join Poly’s A/NZ Kickstart 2021 on 10 December from 11am AEDT, where special guest Dr Justin Coulson will share secrets to workplace happiness in the post-pandemic world. Register now.More
Link image
The Finance Futurists, and their take on the next generation of FinTech
The finance function is evolving. Discover how trailblazing finance leaders are driving a digital-first agenda.More
Link image
Not all cloud comms solutions are created equal: How to tell good from bad
Not choosing a 'true' cloud solution exposes organisations to a host of problems, including low call quality, reliability issues, additional costs, and even security concerns.More
Story image
Splunk signs agreement to acquire NPM company Flowmill
Splunk has signed a definitive agreement to acquire the Palo-Alto based cloud network observability company, with expertise in network performance monitoring (NPM). More
Story image
GitHub shares 'greatest hits' open source repositories with historic libraries
Barely 12 months after launching an initiative to preserve open source software for future generations, GitHub is now sharing these collections with major libraries around the world.More