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Avaya and Alcatel-Lucent Enterprise form strategic partnership

By Ryan Morris-Reade
Thu 31 Mar 2022

Avaya and Alcatel-Lucent Enterprise have announced a strategic partnership to accelerate customers transformations to the cloud.

Avaya, a global communications and collaboration company, and Alcatel-Lucent Enterprise (ALE), an international communications, networking and cloud solutions provider, have announced a strategic partnership. 

The partnership will extend the availability of Avaya's OneCloud CCaaS (Contact Centre as a Service) composable solutions to ALE's global base of customers, while also making ALE's digital networking solutions available worldwide to Avaya customers.

The Avaya OneCloud CCaaS will provide advanced artificial intelligence, identity and security, workforce engagement management (WEM) and customer service capabilities to ALE customers. Avaya will offer ALE Digital Age Networking solutions to its customers, covering the full spectrum of enterprise wired and wireless connectivity technologies with cloud platform services, leveraging the latest in IoT analytics, digital workflow, secure mobility, and AI for network automation.

"We are extremely pleased to partner with Avaya to deliver market-leading CCaaS capabilities to our customers and expand the market reach of our Digital Age Networking solutions," says Alcatel-Lucent Enterprise CEO, Jack Chen.

"The extensibility and composability of the Avaya OneCloud CCaaS platform allow us to work with an ecosystem of industry-leading partners to build with Avaya deeper and more engaging experiences our customers need."

Jim Chirico, president and CEO of Avaya, says, "We're very excited to partner with ALE to offer our OneCloud CCaaS to its global base of nearly one million customers and almost 3,000 partners while bolstering our portfolio with the addition of ALE networking technologies.

"The partnership we announced today is highly complementary. We believe it represents a significant opportunity for Avaya and ALE customers to accelerate their move to the cloud by deploying world-class cloud technologies from two global communications leaders."

He says business customers across the globe will be able to achieve their digital transformation and move to the cloud, delivering differentiated customer experiences for their end customers and better work experiences for their employees.

"The addition of ALE to the Avaya OneCloud ecosystem reflects the growing strength of Avaya's cloud offerings and the success of the company's strategy for delivering a highly composable architecture for the Experience Economy," says ZK Research founder and principal analyst, Zeus Kerravala.

He says ALE benefits by gaining access to Avaya's growing ecosystem of Experience Builders and a surging customer base of companies that need support at all levels of cloud migration strategies. While Avaya solutions will be enhanced by adding ALE's digital age networking portfolio, including its Internet of Things connectivity solution.

"This combination of ALE's end-to-end IoT management, plus its broader enterprise digital age network portfolio, coupled with the OneCloud Experience Platform, will deliver an unrivalled ability for customers to compose the future of work," adds Kerravala. 

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