Devoli appoints Kent Plummer as Australia Channel Manager

Devoli has appointed Kent Plummer as Channel Manager for Australia, giving its Australian partner network an on-the-ground representative.

Plummer joins from Aussie Broadband, where he led partner engagement for many key customers. Based on the Gold Coast, he will work with managed service providers across Australia.

The appointment comes as Devoli expands its push into the Australian channel market. The company operates a connectivity platform across New Zealand and Australia and sells through partners rather than under a retail brand.

Plummer has held senior roles in the Australian telecommunications sector and has worked closely with MSPs on connectivity issues. His role will focus on supporting existing partners and introducing the Devoli Platform to prospective partners in Australia.

The platform is designed to let service providers handle quoting, ordering, provisioning, management, assurance and billing for internet, data, voice and mobile services across multiple carriers from one system. It supports more than 185,000 connections across hundreds of service providers.

Channel push

The move reflects growing competition among telecoms suppliers and software-led providers for channel relationships with MSPs. Service providers are under pressure to simplify how they buy and manage connectivity, especially when dealing with multiple network operators and legacy operating processes.

Devoli has positioned itself around that shift, arguing that MSPs increasingly want connectivity delivered through software-based workflows rather than conventional telecoms systems. Its model centres on wholesale and partner sales, with no direct retail operation.

For Australian MSPs, the trans-Tasman element is a notable part of the offer. Partners can sell on both sides of the Tasman through one platform rather than build their own telecoms infrastructure and operating stack.

Plummer said the company's approach aligned with the operational priorities of MSPs.

"MSPs are constantly striving to improve operational efficiency, and that's what the Devoli platform does for connectivity delivery, resulting in lower cost to serve for the MSP and better outcomes for end users. I'm looking forward to working with Devoli's existing partners and introducing many more to a platform that can genuinely help them grow faster," said Kent Plummer, Channel Manager for Australia, Devoli.

In a separate comment, he described the company's market position in stronger terms.

"It's great to be joining a company with global ambitions and a product that can back that up. While many major telcos are scratching their heads about the way forward, Devoli is on a growth trajectory with a disruptive and in-demand proposition that, I believe, many telcos may ultimately need to lean on themselves," said Plummer.

Market direction

Australia has a large, fragmented MSP sector, making channel relationships important for network and communications suppliers seeking broader reach. Businesses that serve MSPs are also trying to reduce churn and deepen account ties by offering tools that simplify back-office tasks alongside core connectivity products.

Devoli's pitch to partners centres on reducing operational complexity across ordering, service activation, support and billing. The company also stresses that it does not compete with partners for end customers because it has no retail brand.

Chief Executive Officer Karl Rosnell said the latest hire reflects changes in what partners expect from suppliers.

"Australian MSPs are being asked to run connectivity like a software business while most of their suppliers still run it like a telco. Our mission is to close that gap. Kent has spent many years on the partner side of that problem and knows exactly where the cost and friction sit. Having him on the ground means our partners can sell across both sides of the Tasman through one connectivity platform, without having to build anything that looks like a telco to do it," said Karl Rosnell, Chief Executive Officer, Devoli.