Kim Duncan has been appointed as New Zealand partner account director.

Duncan will be responsible for building Genesys' local partner ecosystem by establishing new go-to-market routes and deepening strategic technology alliances and will report to Vaughan Webster, Genesys' ANZ partner director based out of Sydney.

"Kim's deep expertise of the partner ecosystem in New Zealand, strong background in sales and business development and track record of success, are assets for us to capitalise on our success in the New Zealand market," Webster says.

"With her local knowledge and proven ability to build considered sales strategies, Kim will leverage our broad ecosystem of Reseller and AppFoundry Partners to lead our robust partner program initiatives and grow our market share via our Partner network."

Duncan brings over 20 years of experience in the Information and Communication Technology industry in both local and international markets.

She was previously at Amazon Web Services NZ, working closely with Global SaaS organisations, where she was responsible for engaging C-suite and line of business stakeholders to develop long-term sustainable revenue growth partnerships.

Before that, Duncan was the mid-market sector lead at Cisco NZ, where she was responsible for both direct and partner programs aligned to help drive sustainable revenue streams across multiple industry verticals within the NZ/AU and Pacific Islands partner ecosystem.

"I am excited to lead the partner efforts for Genesys in New Zealand and be part of the company's next phase of growth," Duncan says.

"Over the past four years, I have specialised in strategic engagements and creations of new sales and partner models to support domestic and international growth.

"I look forward to bringing my experience, knowledge and connections in sales and partner management to help drive pipeline creation with Genesys' existing, and potential new partners."