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Global port operator shifts to Rimini Street for SAP

By Ryan Morris-Reade
Thu 31 Mar 2022

Global port operator ICTSI has switched to Rimini Street to deliver its global ERP system and enable business growth.

Rimini Street, a global provider of enterprise software products and services, a third-party support provider for Oracle and SAP software products, and a Salesforce partner, has announced that International Container Terminal Services, Inc. (ICTSI) has switched to Rimini Street's software support services for SAP. 

Rimini Street will support business-critical functions such as financials, treasury, asset tracking, equipment maintenance and repair that powers the entire sea freight business for the Philippines and other ICTSI-operated terminals.

ICTSI says it will achieve a 50% savings in annual support fees. The company says the savings in both IT budget and resources will allow it to focus its resources and invest in transforming its SG&A (Selling, General, and Administrative Expenses) processes, accelerating growth, and improving innovation, productivity, and efficiency.

"Our existing Oracle ECC 6 platform has become a constraint, rather than an enabler for our business, with more and more initiatives that would drive efficiency and digital transformation either blocked, expensive, or requiring third-party add-on solutions," says ICTSI chief information officer, Brian Hibbert.

"It's a legacy system, and, as such, we must minimise investment in it and divert that investment into preparing for a replacement that would again enable and transform our business. Working with Rimini Street not only delivers that spend reduction, but with their exceptional support, we can turn our internal focus on preparing for that change and going to market for our future ERP needs." 

Established in 1987, ICTSI employs more than 7,000 people in the port operations sector and manages 35 terminals in 20 countries. It is the Philippines' largest multinational company and the eighth-largest container terminal operator globally, with established operations in both developed and emerging market economies. 

"Process is always king. Preparing for a new ERP platform requires reviewing our internal processes and data assets and ensuring that before we implement any new system, our processes and data requirements drive that implementation," says Hibbert. 

"Partnering with Rimini Street helps us ensure that our technology meets the needs and goals of our business today. Allowing us to focus on addressing emerging market requirements and being well-positioned to capitalise on future opportunities."

Rimini Street leverages patented AI technology and a primary support engineer to provide services from experienced senior engineers. The company's expanded services and client success portfolio has put it on a stated target of $1 billion in annual revenue by 2026.

"With Rimini Street's client-centric and expert-led support services, businesses like ICTSI are free to focus on aligning their IT roadmap, innovation plans, and investments with their strategic business objectives," says Rimini Street regional general manager, ASEAN and Greater China, Andrew Seow. 

"Rimini Street's enterprise software services are a game-changer for companies to stabilise and maintain their IT operations and achieve cost efficiency while building resilience as they grow amid shifting business circumstances globally." 

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