IT Brief Australia logo
Technology news for Australia's largest enterprises
Story image

How to resolve the problems that come with digital transformation

By Contributor
Tue 29 Jan 2019
FYI, this story is more than a year old

Article by Patrick Hubbard, head geek, SolarWinds

Digital transformation—unless you have been living under a rock—has been an inescapable phrase over the last few years. As more and more Australian companies are looking to diversify their product and services offering or streamline processes to gain a greater competitive advantage, adopting new technologies, especially cloud, containers, and DevOps, has become a common requirement. And this is not just seen in large businesses. We are seeing technology seep into industries of all sizes, from banking and healthcare to education and the public sector.

While these technologies usually create new business opportunities, they also often create new problems for tech pros to solve. It’s a natural cycle for operations to look at a platform/protocol/architecture/interface/tool, do a brief Google search, and find that manageability challenges fall somewhere under a normal curve, or at least within the guardrails.

But this new wave of change—of cloud, hybrid IT, containers, microservices, CI/CD, DevOps, SDX, and so on—is dragging unfamiliar requirements. NAB’s latest “big-bang” announcement, to migrate 35% of its IT application portfolio to the cloud within the next three to five years, reflects the sheer speed and scale of change that organisations face. While we’re not required to adopt all of them wholesale and at once to keep our systems running, there’s one that’s increasingly impossible to avoid: distributed application components. And there’s always heartburn when we’re accountable for infrastructure our tools can’t see.

Unfortunately, it’s an awkward time for the industry, with every vendor seemingly on a different journey along this path toward application performance monitoring parity with the tools they’ve relied on for years, or even decades. ANZ, for example, has just announced that it has decommissioned 264 applications as part of the bank’s efforts to streamline its software footprint, making the bold claim that they no longer wish to “mortgage their future with rising and unsustainable software capitalisation.” So how are technology pros reaching new heights of expertise and systems performance, even while experiencing some growing pains along the way?

Digitisation is Inevitable

As you think about the components of business services, consider applications as the prime interaction channel for customers, driving the experiences that define brands. In Australia, smartphone penetration remains one of the highest globally at 88%, with data revealing that Australians are shopping more and paying more with apps on their smartphones. Digital user experiences are no longer optional—the need to add new features and respond to the user experience on a more frequent basis shook the app development landscape, with many organizations still playing catch-up in monitoring applications, let alone observing them. As the ease of development, frequency, and automation of deployment increases, so does the likelihood of introducing dark corners that the ops team may have no idea exist.

Apps become much more complex and difficult to monitor not because they are intrinsically more complicated, but because of increasing deconstruction of legacy applications into new, alien forms. It’s precisely this complexity, along with other factors like legacy issues, lack of support from C-suite executives and IT change fatigue, that’s rendered Australian businesses relatively slow in the digital race compared to their U.S. counterparts.

At the same time, the desire to understand actual user experience, with real user transaction data for troubleshooting, becomes critical. So, once again, Application Performance Monitoring (APM)—with a broad focus on observability, and not just monitoring—has come to the forefront as an important tool. To meet this need, we are seeing a new breed of tools come on to the scene. Designed to augment capabilities as needed and evolve over time, a dedicated search to finding tools that integrate with and broaden the capabilities of your current toolset may be a slight change but offers the best of both worlds. New options exist for operations to provide additional shifting capabilities without the burden of a completely new solution, or duplication of functions you already own.

Without the Right Tools, Efficiency Will Suffer

The need to gather meaningful insight from applications that originate across the range of on-premises, hosted, hybrid IT, and cloud environments has increased. Performance issues, bottlenecks, downtime—not to mention data to drive orchestration, dynamic resource allocation, and more—lie at the heart of poor user experiences. Without the right tools, the cause(s) of these problems and troubleshooting complexity aren’t exactly returning us to the dark ages, but they are beginning to keep admins up at night. By combining traditional monitoring capabilities with tracing (and ideally, events and logs), this synthesizes polled and observed metrics into a useful, actionable whole.

It may seem as though environments are becoming increasingly more distributed and complex to keep an eye on—because they are. As modern tech professionals work with full-stack development teams, the axis between traces, application measurements, and infrastructure statistics quickly become motor memory to not just keep the lights on or solve performance problems but move beyond and identify opportunities for improvement. While we haven’t yet reached the golden age of seamless tools that work together to provide complete pictures of our environments, with application performance data and operations feedback loops that will finally bridge the gap between application developers and operations, IT pros are well on the way.

Related stories
Top stories
Story image
LG Electronics
LG Electronics brings on Aussie AV distributor Alloys
LG Electronics Australia Business Solutions has appointed Australian AV distributor Alloys as a new distribution partner.
Story image
Sustainability huge factor for APAC data centre managers
A new report reveals that 85% of data centre managers in APAC believe that sustainability will significantly impact operations and decision making.
Story image
Marketing technologies set to increase revenues - study
Marketing leaders say that investment in new marketing technologies (MarTech) will drive significantly increased revenues.
Story image
Aussie businesses buckle down on digital tech investments
Australian businesses are planning major investments in digital technologies to support ambitious expansion plans.
Story image
Southern Cross Cable
Southern Cross Cable launches the SX NEXT cable to connect NZ to the world
The new Southern Cross NEXT fibre cable (SX NEXT) is set to connect Australasia to the US and further enhance connectivity between New Zealand, Australia, and the US.
Story image
Digital Transformation
Munro Footwear Group chooses Boomi to assist with digitisation strategy
Munro Footwear Group (MFG) has selected Boomi to assist with its eCommerce and digital transformation roadmap goals.
Story image
Video: 10 Minute IT Jams - An update from Paessler
Sebastian Krüger joins us today to discuss how unified infrastructure monitoring enables MSPs to seamlessly deliver services to their clients.
Story image
Honeywell named Frankston facility services provider
Honeywell has been named the joint facility services provider for Frankston Hospital’s AU$1.1 billion redevelopment.
Story image
To win at 5G, telcos must tame their quoting chaos
The catalogs of CSP (communication service providers) market offerings are set to explode as new digital services emerge, powered by B2B2X business models.
Story image
Document Management
Regaining digital trust and enhancing digitisation in Australian Government agencies
Having a digitised ecosystem of documents, tools and data can help bolster security, improve workflow and ultimately create better services.
Story image
Four things wholesale distributors need to consider for FY2023
In a post-pandemic world, there are many things for a distribution business to juggle. ERP solutions company Wiise narrows down what companies should focus on.
Story image
Enterprise Resource Planning / ERP
Five ways your ERP is letting you down and why it's time for a change
Wiise explains while moving to a new system may seem daunting, the truth is that legacy systems could be holding your business back.
Story image
Artificial Intelligence
Dynatrace extends automatic release validation capabilities
Dynatrace has extended its platform release validation capabilities to improve user experience at every stage of the software development lifecycle.
Story image
Security Information and Event Management (SIEM)
LogRhythm updates SIEM Platform with latest innovations
LogRhythm has announced the launch of version 7.9 of the LogRhythm SIEM Platform and updates to LogRhythm NDR and LogRhythm UEBA.
Digital Transformation
Discover the 5 signs your business is ready for a cloud-based ERP. Is your business being left behind as more of your competitors switch to the cloud?
Link image
Story image
Artificial Intelligence
Siemens expands NVIDIA partnership for industrial metaverse
Siemens is expanding its partnership with NVIDIA to enable the industrial metaverse and increase the use of AI-driven digital twin technology.
PwC's Consulting Business and PwC's Indigenous Consulting are proud to play an important role in helping Australian Indigenous Mentoring Experience build IMAGI-NATION, a free online university for marginalised communities around the world.
Link image
Supply chain
Discover the 4 critical priorities for wholesale distribution businesses in FY23. Are you worried about how supply chain issues may affect your business in 2023?
Link image
Story image
How New South Wales state departments achieved cloud migration success
State departments in New South Wales are heading to the cloud to achieve better workflow solutions, and one company is paving the way for their success.
Discover the 5 ways your ERP may be letting you down. Is your current system outdated, difficult to manage, and costing you a fortune?
Link image
Story image
How the metaverse will change the future of the supply chain
The metaverse is set to significantly change the way we live and work, so what problems can it solve in supply chain management?
Story image
Artificial Intelligence
Eight top DevSecOps trends to support IT innovation in 2022
The use of DevSecOps practices is growing, as it is increasingly seen as the best way to produce high-quality and secure code. So what are the current trends?
Story image
Tech and data’s role in the changing face of compliance
Accenture's study found that 93% of respondents agree or strongly agree new technologies such as AI and cloud make compliance easier.
Story image
Registrations for the W.Media Sydney Cloud and Datacenter Convention 2022 now open
Are you a C-Level executive looking to enhance your knowledge in the cloud and data center space in order to get the best results for your company?
Story image
Artificial Intelligence
Decision Inc. partners with to expand offering
Decision Inc. Australia has partnered with to expand its offering to clients in the retail, FMCG, manufacturing, supply chain and logistics sectors.
Story image
ASI Solutions
Western Australia CUA panel picks ASI as preferred supplier
Western Australia's Common User Arrangement (CUA) panel has chosen ASI Solutions as a preferred supplier for device hardware.
Story image
ABI Research
NaaS market expected to reach $150B by 2030 - research
"The market is immature and fragmented, but telco market revenue will exceed US$75 billion by 2030 if they act now and transform to align with requirements."
WSLHD and PwC’s Consulting Business came together to solve through the challenges of COVID-19. A model of care was developed to the NSW Health Agency for Clinical Innovation guidelines with new technology platforms and an entirely new workforce.
Link image
Story image
Marketplacer and Adobe accelerate partnership for enhanced commerce solutions
Marketplacer has accelerated its partnership with Adobe in order to further enhance the global commerce marketplace.
Story image
Artificial Intelligence
Accenture shares the benefits of supply chain visibility
It's clear that gaining better visibility into the supply chain will help organisations avoid excess costs, inefficiencies, and complexity to ultimately improve their bottom line.
Story image
Four factors to consider when choosing the right job accounting solution
Progressive job-based businesses can achieve success by strengthening their ability to quantify every cost attributable to the delivery of an outcome for a customer.
Story image
Data Protection
Five signs your business is ready to move to the cloud
Many organisations are thinking about moving to the cloud. But what are the signs you are ready, and what are the reasons to move?
Story image
Adobe study finds lack of digital trust and utilisation in Australian Government agencies
New research commissioned by Adobe has revealed a significant lack of digital trust within Australian Government departments, along with the continued underutilisation of key digital processes.
Story image
Monitors are an excellent incentive for getting employees back
The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.
Story image
Your tools, your choice: why allow employees to choose their own devices?
Jamf Australia says giving your team the freedom to work with their digital device of choice could help to attract and retain top talent in a tight labour market.
Story image
Appian unveils low-code certification program in Australia
Appian has announced a program to provide the next generation of low-code developers with access to education on the subject and certification to foster career opportunities.
Project management
Discover the 4 crucial factors for choosing the right job-costing solution. Is your team struggling to cost jobs and keep projects running on budget?
Link image
Story image
Without trust, your security team is dead in the water
The rise of cyberattacks has increased the need for sound security that works across any type of business, but with any change, buy-in is essential. Airwallex explains why.
Story image
How Airwallex helps businesses achieve globalisation success
As markets continue to shift, businesses need to be able to provide the same quality of service for customers regardless of where they are located around the world.
Story image
Ping Identity appoints Deloitte Australia as a partner
Ping Identity has appointed Deloitte Australia as a Consulting Technology Partner, uniting its offerings with the company's consulting services.
Story image
Delinea’s Joseph Carson recognised with OnCon Icon Award
Delinea chief security scientist and advisory CISO Joseph Carson has been recognised as a Top 50 Information Security Professional in the 2022 OnCon Icon Awards.
Story image
Progress launches latest version of network visibility solution
In Flowmon 12 network solution, Progress has expanded its support for public cloud provider flow log monitoring and launched new features.
Story image
Enterprise service management: the importance of a one-stop shop
In an online world, employees and end-users want one place to go for all their questions and requests. Intranet technology and self-service portals are useful tools that help serve this purpose.
Story image
Thales on recruitment hunt for next disruptive innovations
"Recruiting new talent is part of Thales's belief in the power of innovation and technological progress to build a safer, greener and more inclusive world."