Infor named Leader in IDC MarketScape for SaaS and cloud-enabled asset-intensive EAM applications
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Infor has announced that the company has been recognised as a Leader in the IDC MarketScape: Worldwide SaaS and Cloud-Enabled Asset-Intensive EAM Applications 2020 Vendor Assessment report.
The IDC MarketScape evaluated vendors based on a comprehensive and rigorous framework relative to the criteria and one another. Key strategy criteria included innovation, delivery, cloud, growth, and offering strategy. Vendors were also judged on key capabilities criteria including functionality, architecture, range of services, customer satisfaction, and customer service.
"Customers have been pleased with Infor for applying user feedback to application enhancements. One user mentioned that the customers drive the product roadmap, and Infor has been effectively communicating changes from start to finish," the report says.
"Users also had positive views on the update cycle and believe enhancements based on customer board suggestions greatly contribute to continuous improvement," it adds.
Te report says Infor's implementation experience exceeds customer expectations. Organisations highlight rapid deployment of Infor EAM to their facilities and quick adoption by their varied user profiles.
"Deployment is aided by the application's flexibility, adaptability, and extensibility, combined with simple screen designers, role-based security, and a rich feature set. Infor also has a strong relationship with its channel and consulting partners and is discerning in which new partners it onboards."
Infor EAM helps leading organisations reach new levels of efficiency with best-in-class asset management software that is scalable and dynamic. Users gain control and visibility of operating and maintenance costs, as well as energy consumed by assets, with a flexible, powerful, and proven solution.
"We're operating in a very competitive market right now, with rising pressures and tighter margins than ever before," says said Kevin Price, Infor EAM technical product evangelist.
"Infor continues to innovate within its enterprise asset management solutions because they are critical to providing better levels of service to vendors, partners and customers," he says.
"The pandemic has changed and restructured many business models, and it's paramount to work with a vendor that understands the nuances of the industry they are operating in," Price says.
"Infor being positioned as a Leader underscores our position in the market. We know enterprise asset management, and we are proud to provide solutions that will help our customers scale, transform, change and grow during these unique times."
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market.