IPI, a contact centre specialist and solutions provider, has recently become a named partner in NICE’s DEVone Ecosystem programme. This partnership means that IPI's distinctive compliance technology, Pauseable, is now accessible via NICE CXone, the AI-driven CCaaS platform from NICE. Pauseable is the latest feature to join the CX Exchange, an online global community of third-party applications carefully curated to supplement the capabilities of NICE CXone.
Pauseable offers customers a unique function within the CX Exchange: the ability to automatically 'pause' and 'resume' recording during the payment process or when sensitive data is being handled in business applications external to the NICE CXone environment. Of particular note is that this process requires no manual intervention from the user. The solution handles disruption in recording based on events or triggers within third-party systems and applications, offering a smooth experience for businesses and their customers.
Using Pauseable, companies can ensure compliance with PCI DSS by not including sensitive card data in the call and screen recording process. This makes it an essential ally in the current business landscape, where data protection and compliance are high priority.
Steve Murray, Director of CX solutions at IPI, commented, "We are delighted to be a part of NICE’s partner ecosystem and offer access to Pauseable to a new breed of customers.” He added, "Pauseable provides a unique capability on CX Exchange to help support customers in their secure payment journeys. We look forward to seeing how the partnership develops over time and the impact our solution has on NICE CXone’s customers.”
NICE CXone is a comprehensive cloud-native CX platform developed by Gartner Magic Quadrant leader NICE. It promises seamless, AI-infused experiences, ensuring that every customer journey is intelligent, connected, and complete. As such, it is seen as the perfect platform for offering Pauseable as an accredited third-party application.
IPI has been aiding brands with digital transformation since 2001 through the provision of creative and innovative Contact Centre, Cloud and Connectivity services and solutions. It boasts a suite of services and solutions that focus on Contact Centre functionality, automation and AI, workforce engagement, security and compliance, speech and text analytics, voice services, cloud, and outsourced IT.
This extensive range of offerings places IPI at the forefront of the industry. It is capable of driving exceptional customer and employee experiences, increasing revenues, and achieving notable business outcomes. IPI counts some of the biggest brands in finance, insurance, retail, travel and leisure, utilities, higher education, and the public sectors among its clientele.