Kinetic IT appoints Jacqui Adams to lead digital transformation drive
Kinetic IT has appointed Jacqui Adams as Head of Digital Transformation and National Services, tasking her with advancing its national technology service operations. The move comes as the company seeks to drive digital modernisation and improve delivery models for its customers across Australia.
Leadership experience
Adams brings more than 20 years of experience covering strategic advisory, digital transformation, AI, automation, and program governance. Her career includes senior roles at Services Australia, Defence, and KPMG, as well as engagements across several critical industry sectors. She has led reform initiatives valued at up to AUD $1.4 billion and managed diverse teams in national and high-stakes environments.
Role focus
In her new capacity, Adams will lead Kinetic IT's digital platforms, national service frameworks, shared services, and transformation programmes. She is expected to simplify service practices and improve alignment between operations nationwide. The company has signalled that strengthening its leadership in these areas will support its focus on consistent delivery and evolving client requirements.
Company priorities
Murray Thompson, Group Executive - Advisory and Transformation at Kinetic IT, highlighted Adams' background as closely aligned with the company's strategic direction.
"Jacqui brings exceptional depth in strategic transformation, service design, and operating model uplift, which are capabilities that align directly with where Kinetic IT is heading. She has delivered major change programs in some of Australia's most complex environments, from national security to enterprise technology organisations, and understands what is required to elevate customer experience at scale.
"Jacqui's leadership will help refine and strengthen our national approach to service delivery, provide greater clarity and consistency for customers, and ensure we remain a trusted partner for organisations with critical responsibilities to Australia's communities, economy, and security. This appointment reflects our commitment to building a unified, future-ready capability that delivers genuine value," said Thompson.
Background and credentials
Adams' experience features governance of large transformation portfolios, designing operating models, and embedding automation and AI capability. At Services Australia, she developed agency-wide automation strategies and worked on ethical frameworks for AI implementation. In roles advising Defence and national security organisations, she focused on strategy, stakeholder engagement, and measurable transformation outcomes.
She has completed executive education in AI, disruptive strategy, scaled agile, and systems thinking at Australian National University, Harvard Business School, and the University of Technology, Sydney.
Transformation vision
Kinetic IT aims to build national frameworks that respond to changing demands among critical industries it supports. Adams' appointment is described as central to the company's approach to scaling its capabilities and supporting large, complex environments.
Jacqui Adams, Head of Digital Transformation & National Services, Kinetic IT, said, "Kinetic IT has a strong reputation for putting customers and communities first, and I'm genuinely excited to contribute to that mission. This role represents a unique opportunity to bring together our national capabilities, refine how we deliver services, and build approaches that are simple, responsive, and aligned to the needs of the organisations we support.
"I'm looking forward to working with Murray and Kinetic IT's leadership teams across the country to uplift our services practices, strengthen our national frameworks, and support our crew to continue delivering outcomes that matter," said Adams.
