Merge & Convergint Australia forge strategic alliance

Merge Technologies and Convergint Australia have formed a strategic alliance, combining their expertise in workplace technology, audio-visual systems and electronic security.

The alliance is designed to sharpen each company's focus while allowing them to collaborate where customer needs overlap. Merge will concentrate on audio-visual and workplace technology integration, while Convergint Australia will deepen its focus on electronic security.

The move follows Convergint's 2023 acquisition of Peace of Mind Technology, or POMT. POMT later rebranded as Convergint in Australia, linking its local audio-visual and workplace technology operations with the broader Convergint group.

Both companies presented the alliance as a response to shifts in the workplace systems and security technology markets. They cited growing demand for more integrated environments across offices and facilities, along with the need for specialist providers with established customer relationships.

Merge, an Australian-owned systems integrator and managed services provider, plans to build on its position in workplace technology and audio-visual services. Founded in Sydney in 2016, it has since expanded into Melbourne, Brisbane and Perth.

It says it has delivered thousands of technology-enabled workplaces across Australia and employs more than 50 specialists focused on design, deployment and ongoing support.

For Convergint Australia, the alliance signals a sharper focus on security services across its customer base. It will continue to work with customers on electronic security systems and related technology-led security projects.

That focus sits within the wider Convergint group portfolio, which spans audio-visual, workplace technology, electronic security, cybersecurity, fire and life safety, and building automation. In Australia, however, the latest arrangement points to a clearer division of labour between the two organisations.

Market shift

The alliance reflects a broader shift in the workplace technology sector, where clients increasingly want connected systems rather than separate installations for communications, collaboration and security. Integrators have been adapting by either expanding their services or forming closer partnerships across adjacent areas.

In this case, Merge and Convergint will collaborate where audio-visual, workplace technology and security intersect. That could include projects in offices and other facilities where meeting room technology, user experience systems, and access or monitoring tools are planned together.

The two companies also intend to work closely to maintain continuity for customers, partners and staff. That is likely to be a key issue for existing clients with service agreements or projects spanning more than one of the technology categories covered by the alliance.

Australian footprint

Merge enters the arrangement with a national footprint and a growing profile in the workplace technology market. It says it was included in the Australian Financial Review Fast 100 list in both 2024 and 2025, and has also received industry awards for its work.

Convergint Australia, meanwhile, brings the backing of a global systems integrator with operations across the Asia-Pacific region and beyond. That reach may matter for customers seeking common standards across multiple sites, especially as workplace technology and physical security planning increasingly overlap.

The alliance is intended to create a platform for collaboration across Australia and APAC. While the immediate effect is a clearer separation of operational focus, the longer-term significance may lie in how effectively the pair coordinate on projects that require both user-facing workplace systems and security infrastructure.

Integrated workplace technology has been one of the more active segments of the corporate technology market, particularly as employers continue to redesign offices around hybrid work, meeting equity and building usage data. At the same time, electronic security remains a core investment area for organisations managing physical risk, compliance requirements and the protection of assets and information.

That combination has created an opening for firms that can either deliver across both domains or work in a coordinated way with a specialist partner. Merge and Convergint are positioning the alliance on that basis, with each taking a narrower operational role while preserving the option to work together where customer needs require it.

Convergint said its continued investment in security reflected its commitment to helping customers protect their people, facilities, assets and information.