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Victorian Government signs $200m deal to upgrade fines system

08 Sep 2017

Civica has signed a $200 million agreement with the Victorian State Government to deploy the State’s new fines system.

The contract term is five years and follows a software agreement signed between the two parties in 2016.

Civica will support the administration of the new fines system, including the operation of Contact Centre Operation Support and Outbound Correspondence services.

The Victorian Government selected Civica after an open tender which examined Civica’s credentials in supporting successful business services partnerships for public sector clients.

The new partnership will support the management and operations of the Victorian Infringement and Enforcement Warrants (“VIEW”) system separately awarded to Civica last year.

Richard Fiddis, managing director of Civica A/NZ said, “We are excited to be extending our partnership with the Victorian State Government and we look forward to supporting the Department of Justice & Regulation’s vision for the future, including the introduction of the Fines Reform Act and the new VIEW system.”

“This contract represents a milestone for Civica globally and for our Australian business in particular.”

Civica will undertake a major recruitment of existing employees to support the introduction of the Fines Reform Act and the new VIEW system. The operation will continue to be based in Melbourne.

“This is our first business process services contract in Australia and our largest contract win to date,” comments Gary Bell, executive director of Civica’s Outsourcing division.

“Our team is skilled at implementing digital technology alongside specialist transformation expertise to deliver an improved service at scale, and we look forward to bringing on board a large number of people and welcoming them to the Civica family with a real focus on delivering for the State.”

Civica supplies critical software applications and managed services, supporting more than 4,000 organisations globally with offices in New Zealand, Australia, Ireland, India, Singapore, the U.S.A and the U.K.

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