Conversational AI stories
8x8 upgrades Platform for CX with AI Studio, live queue dashboards and silent mobile authentication to cut integration delays and login friction.
OpenAI adds three voice models to its API, including a GPT-5-class spoken assistant, as it courts developers building live audio apps.
OpenAI rolls out ChatGPT Trusted Contact for adults, letting users nominate a confidant who may be alerted after human review in serious self-harm cases.
ServiceNow broadens AI governance push with Otto, third-party agent access and wider Control Tower oversight across enterprise systems.
Weverse expands Google Cloud AI support to handle fan enquiries in 245 countries and regions, backing multilingual service during peak artist events.
StackAdapt opens early ChatGPT ad channel for marketers in a pilot that could let brands test placements and reach shoppers during product research.
Twilio expands platform with persistent conversation tools as it seeks to unify human agents and AI across customer service and sales.
PolyAI taps Kong to unify API management as it expands enterprise AI services, adding self-service onboarding, analytics and monetisation controls.
Adobe completes Semrush acquisition to widen its customer experience suite with SEO and AI visibility tools for brands.
Aera Technology adds agentic reasoning to let enterprise users move from question to action in one governed, auditable conversation.
TD Insurance rolls out client-facing AI chatbot for home and auto queries, aiming to speed answers and widen digital service access.
DevRev secures ISO 27001 accreditation as businesses demand tougher proof that AI platforms can handle sensitive data securely.
Dex, the London-based recruitment technology company, secures USD $5.3 million seed funding to expand its AI talent-matching service into the US.
OpenAI widens ChatGPT ads access with a beta self-serve Ads Manager in the US, CPC bidding and new measurement tools for advertisers.
Kore.ai opens San Francisco Bay Area headquarters as it adds senior hires, deepens cloud ties and expands its enterprise AI push.
Avant's AI virtual agent now resolves 62% of card-service calls, as the lender uses automation to cut waits and free staff for complex cases.
OpenAI tightens ChatGPT data practices after Canadian regulators find privacy breaches and secure commitments to better protect users.
FICO says UK lenders should use AI in collections as missed card payments and balances rise, adding pressure to manual recovery teams.
Constructor wins Retail Company of the Year for a second year as its AI Product Insights Agent also takes silver in American Business Awards.
Canada awards Independent Robotics a USD $2.28 million deal to trial natural-language control software for autonomous marine vehicles in Halifax.
