Conversational AI Stories - Page 2

Australian Stories

Conversational AI stories

Indeed launches job search app in ChatGPT in Australia

Indeed expands its ChatGPT job search app to Australia, letting users browse tailored roles, company ratings and profile-based matches in chat.

By Mark Tarre • 3 min read • Last week

Global Stories

Conversational AI stories

Customer Relationship Management

Infobip & TGR Haas launch AI fan companion RaceMate

Infobip and TGR Haas F1 Team launch RaceMate AI companion to give fans live race data, quizzes and merch access in messaging apps.

By Sean Mitchell • 3 min read • 6 days ago

Unified Communications

RingCentral adds RCS, AI & Teams tools for business

RingCentral rolls out verified RCS texts, broader SMS coverage and AI Receptionist tools, while adding richer customer engagement in Microsoft Teams.

By Sean Mitchell • 5 min read • 6 days ago

Software-as-a-Service

Klaviyo launches Custom Skills for Customer Agent AI tool

Klaviyo adds Custom Skills to Customer Agent, letting brands tailor AI service workflows for returns, bookings and gifting.

By Sean Mitchell • 4 min read • 6 days ago

Gaming

Troveo expands AI data platform into five categories

Troveo broadens licensed AI data supply across five new categories, saying it has paid more than USD $20 million to content owners.

By Sofiah Nichole Salivio • 4 min read • Last week

Customer Experience

Gen Z shoppers trust AI recommendations, study finds

Gen Z shoppers are acting on AI advice without checking sources, with a Rithum study finding 64% made purchases on recommendations.

By Sofiah Nichole Salivio • 4 min read • Last week

Crypto

Bitget says 460,000 users adopted its AI trading tools

Bitget's Gracy AI and GetAgent have drawn more than 460,000 users as the exchange expands its four-layer AI trading stack.

By Kaleah Salmon • 3 min read • Last week

Gaming

SAS launches AI supply chain agent in industry push

SAS adds a private-preview supply chain agent and other AI tools, backed by USD $1 billion investment, for manufacturing, retail and finance.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Hybrid Cloud

Ntt Data launches AI agent for multivendor IT estates

NTT DATA launches Software Defined Infrastructure Services Agent to help enterprises manage multivendor IT estates with natural language prompts.

By Sofiah Nichole Salivio • 4 min read • Last week

Customer Experience

Adobe adds agent tools to Experience Manager Forms

Adobe rolls out agent-based tools for Experience Manager Forms, adding smarter creation, discovery and conversational completion features.

By Sean Mitchell • 4 min read • Last week

Hyperscale

Explainer: How Adobe is building agentic marketing

Adobe is remaking its marketing and design suite around AI agents, tying content, data and commerce into a single workflow system.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

Amplitude launches AI Assistant for in-product support

Amplitude brings AI support into digital products with Assistant, aiming to guide users in context, cut ticket volume and flag friction points.

By Mark Tarre • 4 min read • Last month

Data Analytics

SAP & Google Cloud launch multi-agent marketing AI

SAP and Google Cloud extend partnership with multi-agent AI to let marketers run campaigns across connected platforms using shared customer data.

By Sean Mitchell • 4 min read • Last month

Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Cognizant and Google Cloud have unveiled an AI-powered retail contact centre, with early trials claiming up to 85% query containment and faster service.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Conversational AI stories

Digital Transformation

Ulta Beauty adds Google AI shopping tools for customers

Ulta Beauty rolls out Google-powered AI shopping across Search and Gemini, while building its own assistant for personalised browsing and checkout.

By Mark Tarre • 4 min read • Last month

Unified Communications

Home Depot rolls out AI voice agents across US stores

Home Depot deploys AI voice agents across US stores, saying the system spots caller needs four times faster and can help complete purchases.

By Sean Mitchell • 3 min read • Last month

DevOps

Macy's launches AI shopping assistant on website & app

Macy's rolls out Ask Macy's, a generative AI assistant that helps online shoppers find outfits, try on looks and get style guidance.

By Mark Tarre • 4 min read • Last month

Customer Experience

Nestlé & Lazada trial AI shopping tools in Southeast Asia

Nestlé and Lazada roll out AI shopping tools across five Southeast Asian markets, testing conversational product support for parents buying nutrition items.

By Mark Tarre • 3 min read • Last month