Conversational AI stories
Microsoft commits AUD $25 billion to expand Australian AI and cloud capacity, as it teams with Canberra on cyber defence and skills training.
Parloa study finds many global firms bury support details, while most chatbots fail to solve issues and phone menus remain frustrating.
Oracle and Google Cloud have added a Gemini Enterprise agent that lets users query Oracle databases in natural language without writing SQL.
Google Cloud folds Vertex AI into Gemini Enterprise Agent Platform, adding governance and production tools as firms race to deploy secure AI agents.
Bedrock Data expands ArgusAI to Google Vertex AI, giving firms one policy layer to govern agents across AWS, Snowflake and Google.
Gulf Edge wins sole Thai access to Kore.ai's software, aiming to roll out localised AI tools across energy, banking and telecoms.
Newo names Jason Luo Chief Executive Officer after USD $25 million funding round as it targets small businesses missing inbound calls.
Snowflake broadens AI platform with new business-user agents and developer tools to move corporate projects from pilots into everyday workflows.
Adobe expands Experience Manager with AI visibility tools as businesses race to control brand truth across chat services and AI-driven shopping.
Sinch named as a Leader in IDC's inaugural communications engagement platform study, with AI-native orchestration and broad cloud services highlighted.
HubSpot bets on answer engines and AI-driven sales, marketing and support tools as it says organic traffic has fallen 27% year on year.
Twilio unveils embeddable Flex contact centre tools for web apps, adding Salesforce voice support, enhanced reporting and new pricing.
Syndigo rolls out SynapseGo to let marketers and eCommerce teams trigger approved product data workflows by chat, aiming to cut manual effort.
Aryza buys Toronto-based Umbrella Tech to add voice AI, speech analytics and autonomous agents to its collections and recoveries software.
American University of Antigua partners with Druid AI to deploy agentic software that chases documents, logs enquiries and flags struggling students.
UK finance chiefs say AI adoption will hinge on traceable outputs and human oversight, as Bloomberg survey shows trust beats speed in regulated markets.
Maket rolls out Version 2 of its AI home design platform, combining floor planning, editing and visualisation as it targets homeowners.
Treasure AI has launched an agentic platform that enables marketing teams to automate customer engagement and campaign execution in real time.
Revolut has launched an in-app AI assistant as banks and fintechs race to replace menu-driven apps with chat-based tools for everyday money tasks.
Google brings split-screen AI Mode to Chrome in US, letting users keep chat beside web pages and pull multiple tabs into one query.