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Conversational AI stories

OpenAI launches three new voice models for developers
Customer Experience

OpenAI launches three new voice models for developers

OpenAI adds three voice models to its API, including a GPT-5-class spoken assistant, as it courts developers building live audio apps.

By Mark Tarre • 4 min read • 3 days ago
OpenAI rolls out ChatGPT Trusted Contact for adults
Generative AI

OpenAI rolls out ChatGPT Trusted Contact for adults

OpenAI rolls out ChatGPT Trusted Contact for adults, letting users nominate a confidant who may be alerted after human review in serious self-harm cases.

By Mark Tarre • 4 min read • 3 days ago
ServiceNow unveils Otto & expands AI Control Tower
Digital Transformation

ServiceNow unveils Otto & expands AI Control Tower

ServiceNow broadens AI governance push with Otto, third-party agent access and wider Control Tower oversight across enterprise systems.

By Sofiah Nichole Salivio • 5 min read • 3 days ago
Weverse deploys Google Cloud AI for global fan support
Unified Communications

Weverse deploys Google Cloud AI for global fan support

Weverse expands Google Cloud AI support to handle fan enquiries in 245 countries and regions, backing multilingual service during peak artist events.

By Mark Tarre • 4 min read • 3 days ago
StackAdapt opens early ChatGPT ad channel for marketers
Customer Experience

StackAdapt opens early ChatGPT ad channel for marketers

StackAdapt opens early ChatGPT ad channel for marketers in a pilot that could let brands test placements and reach shoppers during product research.

By Sean Mitchell • 3 min read • 3 days ago
Twilio launches tools for human & AI conversations
Unified Communications

Twilio launches tools for human & AI conversations

Twilio expands platform with persistent conversation tools as it seeks to unify human agents and AI across customer service and sales.

By Joseph Gabriel Lagonsin • 5 min read • 4 days ago
PolyAI picks Kong to scale enterprise API platform
Unified Communications

PolyAI picks Kong to scale enterprise API platform

PolyAI taps Kong to unify API management as it expands enterprise AI services, adding self-service onboarding, analytics and monetisation controls.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago
Adobe completes Semrush deal to boost AI search tools
Digital Transformation

Adobe completes Semrush deal to boost AI search tools

Adobe completes Semrush acquisition to widen its customer experience suite with SEO and AI visibility tools for brands.

By Sean Mitchell • 5 min read • 4 days ago
Aera adds agentic reasoning for enterprise decisions
Data Analytics

Aera adds agentic reasoning for enterprise decisions

Aera Technology adds agentic reasoning to let enterprise users move from question to action in one governed, auditable conversation.

By Sean Mitchell • 4 min read • 5 days ago
TD Insurance launches first AI chatbot for clients
Unified Communications

TD Insurance launches first AI chatbot for clients

TD Insurance rolls out client-facing AI chatbot for home and auto queries, aiming to speed answers and widen digital service access.

By Joseph Gabriel Lagonsin • 4 min read • 6 days ago
DevRev wins ISO 27001 certification for AI security
Customer Relationship Management

DevRev wins ISO 27001 certification for AI security

DevRev secures ISO 27001 accreditation as businesses demand tougher proof that AI platforms can handle sensitive data securely.

By Sean Mitchell • 3 min read • 6 days ago
Dex raises USD $5.3 million seed round led by Notion
Human Capital Management

Dex raises USD $5.3 million seed round led by Notion

Dex, the London-based recruitment technology company, secures USD $5.3 million seed funding to expand its AI talent-matching service into the US.

By Karen Joy Bacudo • 4 min read • 6 days ago

Stories from Other Regions

Conversational AI stories

Kore.ai opens Bay Area headquarters in growth push
Unified Communications

Kore.ai opens Bay Area headquarters in growth push

Kore.ai opens San Francisco Bay Area headquarters as it adds senior hires, deepens cloud ties and expands its enterprise AI push.

By Sean Mitchell • 4 min read • 3 days ago
Avant's AI virtual agent handles 62% of customer calls
Unified Communications

Avant's AI virtual agent handles 62% of customer calls

Avant's AI virtual agent now resolves 62% of card-service calls, as the lender uses automation to cut waits and free staff for complex cases.

By Karen Joy Bacudo • 3 min read • 3 days ago
Probe finds OpenAI violated privacy laws in ChatGPT dev
Data Protection

Probe finds OpenAI violated privacy laws in ChatGPT dev

OpenAI tightens ChatGPT data practices after Canadian regulators find privacy breaches and secure commitments to better protect users.

By Jake MacAndrew • 3 min read • 4 days ago
FICO urges UK lenders to use AI in collections for payments
Customer Experience

FICO urges UK lenders to use AI in collections for payments

FICO says UK lenders should use AI in collections as missed card payments and balances rise, adding pressure to manual recovery teams.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
Constructor wins retail company of year for second time
Customer Experience

Constructor wins retail company of year for second time

Constructor wins Retail Company of the Year for a second year as its AI Product Insights Agent also takes silver in American Business Awards.

By Joseph Gabriel Lagonsin • 3 min read • 6 days ago
Independent Robotics wins $2.28m Canada contract
Edge Computing

Independent Robotics wins $2.28m Canada contract

Canada awards Independent Robotics a USD $2.28 million deal to trial natural-language control software for autonomous marine vehicles in Halifax.

By Karen Joy Bacudo • 3 min read • 6 days ago