Customer engagement stories - Page 12

GroupBy and Topsort have formed a strategic partnership to enhance retailers' sponsored product displays, aiming to boost revenue and streamline eCommerce operations.

SHOPLINE has successfully implemented its enterprise solution for Everything5Pounds, enhancing the UK retailer's digital capabilities and sales potential.

Coles Group has forged a five-year partnership with Microsoft to enhance its digital presence and customer engagement through advanced AI and cloud technologies.

AUSIEX has integrated the NICE CXone platform to boost customer engagement and operational efficiency, enhancing its services in the financial sector.

As the festive season nears, 80% of UK consumers plan to support new small businesses, highlighting opportunities for SMEs to captivate holiday shoppers.

Vertical Leap urges brands to adapt to a shifting digital landscape as Google's market share falls to 91.02%, highlighting new challenges and opportunities.

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

Emma Partlow from Transreport has been named a finalist in the 2024 Shaw Trust Disability Power 100 for her impactful work in accessible travel.

Research by Daemon reveals that 58% of consumers would share their email for a 25% discount, indicating a generational divide in data sharing willingness.

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

New research reveals UK shoppers who use brand apps are 20% more likely to exhibit true loyalty, driven by rewards and personalised experiences.

Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

Auckland-based Solution Dynamics has unveiled GenComm AI, a multilingual communication solution promising up to 80% savings over traditional methods.

Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.

Finfare Connect and ZBD have partnered to enable ZBD users to earn Bitcoin rewards through everyday transactions by linking payment accounts via the ZBD app.

As consumer spending tightens due to rising costs, businesses are turning to innovative loyalty programs to provide financial relief and foster brand connections.

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

Dragos has appointed Mark Matheos as CFO, Mark Packham as CMO, and Darren Sankbeil as CSO to enhance its cybersecurity leadership and growth.

Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.