Customer retention Stories - Page 4

Australian Stories

Customer retention stories

How growing MSPs turn hosting into a steady revenue layer

Predictable income is emerging as MSPs bundle hosting with support, backups and security to reduce churn and lift margins.

By Lachlan Strike • 5 min read • Last month

Network Infrastructure

Vocus launches Pure partner programme after TPG deal

Partners gain access to a wider fibre footprint and revised commissions as Vocus folds TPG’s enterprise assets into its channel strategy.

By Catherine Knowles • 3 min read • Last month

Unified Communications

Retail tops Australia’s customer service contacts

Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.

By Kaleah Salmon • 4 min read • Wed, 29th Apr 2026

Global Stories

Customer retention stories

Customer Experience

Amperity launches AI tools for real-time customer action

Brands can now trigger live customer responses as Amperity ties AI assistants to identity-resolved data, abandoned baskets and website personalisation.

By Sean Mitchell • 4 min read • Last month

Firewalls

Bitdefender names Frank Koelmel Chief Revenue Officer

Cybersecurity buyers facing tighter regulation and rising attack risk may see faster go-to-market execution as Bitdefender puts Frank Koelmel in charge of global revenue strategy.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Data Analytics

TravelOne launches behavioural intelligence tool for travel

Travel platforms could lift conversion and personalisation as TravelOne adds real-time behavioural signals to systems built on booking history.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Digital Transformation

Noledge acquires Pimbrook to expand in Ireland & UK

The enlarged group expects revenue to almost double to EUR €10 million by end-2026, after adding 1,750 SME customers and a Waterford base.

By Catherine Knowles • 4 min read • Last month

Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Restaurants and retailers are seeking more control over customer data as the Singapore startup readies its first overseas push into Germany.

By Mark Tarre • 4 min read • Thu, 30th Apr 2026

Unified Communications

'Self-learning' AI big boon for Qualtrics' CX

Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.

By David Shilovsky • 5 min read • Thu, 30th Apr 2026

Digital Transformation

Forrester says AI is upending B2B go-to-market models

AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.

By Sean Mitchell • 3 min read • Wed, 29th Apr 2026

Stories from Other Regions

Customer retention stories

Customer Experience

Beer52 extends Europa warehousing deal as Coffee52 launches

The subscription drinks group is broadening into coffee while relying on Europa Warehouse to handle sharp demand spikes across its clubs.

By Mark Tarre • 4 min read • Last month

Disaster Recovery

InstaSwitch raises USD $4.7 million for banking switch tool

Banks could lift deposits faster as the new software helps small firms move payroll, income and payments to fresh accounts within days.

By Karen Joy Bacudo • 3 min read • Last month

Customer Experience

Constructor wins retail company of year for second time

Judges cited measurable gains in shopper activity and sales as Constructor won a second straight Retail Company of the Year award.

By Joseph Gabriel Lagonsin • 3 min read • Last month

DevOps

Paytronix launches Rewards Hub for loyalty customers

Existing loyalty customers can now change reward rules in hours, as the revamped platform adds self-service tools and live performance data.

By Karen Joy Bacudo • 4 min read • Last month

Data Protection

The UK's subscription economy crackdown and what this means for tech businesses

Tech firms face refund-system upgrades and tighter cancellation rules as the UK delays its new subscription regime until Spring 2027.

By Tom Gates • 3 min read • Last month

Firewalls

Vehere appoints Somnath Banerjee to senior support role

The hire underscores how support quality can sway renewals and growth as cyber buyers demand help with deployment and integration.

By Sean Mitchell • 4 min read • Last month

Data Analytics

6 digital marketing tools founders use to scale smarter

Small businesses can stretch tight budgets further as email, design and analytics platforms help them attract customers and cut manual work.

By Darian Kovacs • 10 min read • Fri, 1st May 2026

Software-as-a-Service

Abnormal AI names three executives amid attack surge

Rising AI-driven phishing is forcing cyber security vendors to bolster defences, as Abnormal AI adds senior leaders in product, customer success and legal.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026